岗位职责
1.掌握当日客情及餐饮活动。
2.参与各项前台的工作。发现并上报工作中出现的问题。
3.掌握当天到店及离店的重要宾客,回头宾客。
4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5.与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6.做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
7.在前台及大堂与商务楼层接待及迎送住离店的宾客。
8.协助入住商务楼层之宾客办理登记入住及离店手续。
岗位要求
1.大专以上学历,有同岗位工作经验一年以上,有良好英文沟通能力。
2.具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。
3.注重细节,工作有责任心,敢于承担责任,执行力较强。
4.有上进心和良好的学习能力和抗压能力。
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Le Meridien, I see the world with new eyesLe Meridien, created by Air France in 1972 , is an upper upscale brand central as Sheraton, Westin andother brands to the Marriott family. Since the successful opening of LMSheshan, LRM Shanghai, LM Shimei Bay, LM Qingdao, LM Chongqing and LM Xiamen, especially the impact of the famous movie for LM Shimei Bay, Le Meridien has become well-known brand with a leading reputation in China. Le Meridien hotels with their chic, modern style and cultured content, together with LM100 creative professionals, reflects perfection in art, fashion, architecture and cuisine. Satisfy your curiosity, please come to join Le Meridien Zhengzhou to discover the brilliant civilization and culture of central China. Discover a new perspective.We prefer the candidates who love central China culture and enjoy central China life! 艾美,“我用新的视角看世界” 艾美品牌,1972年法国航空公司创立,与喜来登、威斯汀等万豪品牌并驾齐驱。随着上海佘山艾美、上海皇家艾美、石梅湾艾美、青岛艾美、重庆艾美和厦门艾美的成功开业,尤其是石梅湾艾美在电影《非诚勿扰2》中的精彩呈现,艾美品牌在中国已经成为知名度高、美誉度好的高端品牌。艾美酒店,凭借其别致的风格,高雅的内涵,与100位艺术家一起,尽情诠释艺术与时尚、建筑与美食的完美境界。 热情欢迎充满好奇心的您,加入郑州建业艾美酒店,一起探索光辉灿烂的华夏文明和中原文化,发现新的视点!As the first Le Meridien branded hotel in the central China region, Le Meridien Zhengzhou is owned by Jian Ye Real Estate Corporation Ltd. and managed by Marriott, Inc. The hotel's 337 guest rooms and suites offer world-class amenities in a fusion of timeless design and unexpected indulgences. Our restaurants and bars will enrich your guest experience and provide a perfect place to contemplate or share the day's personal adventures. Modern and comprehensive conference centre as well as the pillar-less grand ballroom provides ample space to spark ideas. 郑州建业艾美酒店,是由建业住宅集团(中国)有限公司投资、世界知名酒店管理集团万豪国际集团管理,是中国中部地区首家全新视角的超高端国际品牌酒店。酒店共设有337间豪华客房和套房,配备世界一流设施;特色餐厅和酒吧精彩演绎各色中华及国际美食;无柱大宴会厅及多功能厅,是举办各种规模活动的理想场所。 Benefits 福利待遇: 1. A market competitive salary, 5 social insurances and housing fund.2. Year-end salary adjustment and generous bonus according to individual and hotel performance.3. Variety of associate activities, multiple language and skill training, global cross exposure and promotion opportunity within Marriott.4. Two days off in a week, daily working meals and free accommodation for non-citizen associate. 1. 提供有市场竞争力的工资和五项社会保险及住房公积金。2. 根据工作表现及酒店业绩进行年终工资调整及发放丰厚年终奖。3. 丰富的员工活动、多种语言和工作技能的培训、万豪集团学习机会和晋升发展空间。4. 每周双休、每日工作餐及外地员工提供免费宿舍。 Come, grow with Le Meridien Zhengzhou!来吧,与郑州建业艾美酒店共同成长!