招聘宾客服务主管_黄山太平湖绿地皇冠假日酒店招聘信息-最佳东方

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行有效的交接班简报工作，以明确酒店活动和运营要求

· Supervise front office operations during assigned shift including:

· 在当班期间监督前厅部运营情况，包括：

Maintenance of guest information

维护客户信息

Maintenance of information about local events

维护当地活动的信息

Compile occupancy statistics

统计入住情况

Supervise the use of he public address system

监督公共广播系统的使用

Supervise group bookings

监督团组预订情况

Assisting with serious complaints

协助解决严重投诉问题

· Supervise cashiering activities during shift including:

· 在当班期间监督收银活动，包括：

Cash handling and banking procedure

现金处理和银行业务程序

Dealing with irregular payments

处理非法支付情况

Instructing staff in credit policies and facilities

就信用政策和设备对员工进行指导

Instructing staff in cash security procedures

就现金安全程序对员工进行指导

Carry out debtor control

实施应收帐款控制

Prepare reports

准备财务报告

Supervise the cashiering system

对收银系统实施监管

· Perform other duties as assigned by superior

· 完成上级分派的其他任务

Required Skills –技能要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

· 具有解决问题和组织能力

Qualifications –学历

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历或专业证书

Experience –经验

1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景

黄山太平湖绿地皇冠假日酒店，由洲际酒店集团公司管理，由绿地香港投资兴建，酒店位于太平湖边，依山傍水营建。酒店的选址和布局都尽可能和当地湖光山色完美结合，所有客房一级公共空间均能欣赏到湖山之美，所有一切都使皇冠假日酒店几乎成为完美酒店的典范，成为黄山这个世界级景区的全新坐标。对于追求奢华，却又兼顾私密的度假者而言，这里绝对是享受顶级度假体验的圣地。