招聘楼层经理_黄山太平湖绿地皇冠假日酒店招聘信息-最佳东方

· Supervise the implementation of housekeeping standards and procedures in relation to:

· 监督客房部各项标准和工作程序的执行：

Bedroom service

臥室服务

Bathroom service

卫生间服务

Valet service

洗衣服务

Cleaning service

清洁服务

Linen maintenance

布巾维护

· Recommended changes to these standards and training needs on an on-going basis

· 就这些标准和培训需求提供持续性的改进建议

· Maintain a current and thorough knowledge of all housekeeping systems

· 对客房部所有系统有最新和完整的知识

· Open and close the shift and ensure effective shift hand over

· 负责管理接班和交班工作，以确保交接班过程的有效进行

· Distribution and collection of keys

· 分发和收集钥匙

· Management of all incoming and outgoing calls

· 管理所有的呼入和呼出电话

· Solve employee grievances

· 解决员工受到的不公正待遇问题

· Perform Room allocations

· 分配客房

· Perform Room inspections

· 检查客房

· Prioritise arrival rooms

· 排列抵店客人客房的优先顺序

· Liaise with Front Office for guest and hotel requirements

· 配合前台满足酒店和客人的要求

· Ensure guest valet is processed and delivered in a timely manner

· 确保及时为客人提供洗衣服务并送还

· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)

· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)

· Manage all special requests made by guests

· 处理客人所有的特殊要求

· Ensure consistency within the department

· 确保部门内工作的一致性

· Management of lost property for the hotel

· 管理酒店的遗失财物

· Ensure you have complete knowledge of room types, layouts and facilities

· 确保具有客房类型，设计和设施的全面知识

· Manage storage areas

· 管理仓库

· Maintain adequate stock levels

· 保存充足的用品存货

· Complete stock takes as required

· 按要求完成库存盘点工作

· Maintain stock levels

· 维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明，确保了解酒店的工作和运营需求

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求

· Works with Superior Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算

· Perform other duties as assigned by superior.

完成上级分派的其他任务

Required Skills –技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Proficient in the use of Microsoft Office

· 熟练使用微软办公软件

· Organizational and training abilities

· 具有组织和培训能力

Qualifications –学历

· High School or Diploma in Hotel Administration, Hotel Management or equivalent

· 高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –经验

· 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

· 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

黄山太平湖绿地皇冠假日酒店，由洲际酒店集团公司管理，由绿地香港投资兴建，酒店位于太平湖边，依山傍水营建。酒店的选址和布局都尽可能和当地湖光山色完美结合，所有客房一级公共空间均能欣赏到湖山之美，所有一切都使皇冠假日酒店几乎成为完美酒店的典范，成为黄山这个世界级景区的全新坐标。对于追求奢华，却又兼顾私密的度假者而言，这里绝对是享受顶级度假体验的圣地。