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· Provide prompt, efficient and courteous services to guests, members and visitors
· 向客人、会员和来访者提供及时、高效和礼貌的服务
· Maintain Health Club facilities according to set standards of order and cleanliness
· 按照既定次序和清洁标准来维护健身俱乐部设施
· Report repairs and maintenance problems to supervisor
· 向主管汇报维修和保养问题
· Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
· 熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息
· Be knowledgeable about all hotel facilities in order to promote and sell them to guests
· 熟知酒店所有设施,以便向客人进行推销
· Ensure guests amenities, towels, linen and other guests needs have ample supply
· 确保充分供应客人的用品、毛巾、布草等
· Follow hotel procedures in relation to pool towel issue and retrieval
· 遵守酒店关于泳池毛巾的发放和回收的工作程序
· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
· 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务
· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
· 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全
· Abide by rules and regulations and policies and procedures of hotel
· 遵守酒店的各项规章制度、政策和工作程序
· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
· 对游泳池进行定期视察,以确保其达到清洁标准
· Apply correct charges to guests and visitors where applicable for use of pool and gym, and post to room bill in accordance with procedure
· 就游泳池和健身中心的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单
· Attend scheduled training
· 参加排定的培训活动
· Participate actively in employee activities
· 积极参加员工活动
· Adhere to specified hygiene and personal appearance standards
· 遵守规定的卫生和个人仪容标准
· Participate in activities concerning protection of environment
· 参加与环保相关的活动
· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
· 确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人
· Perform other duties as assigned by superior.
完成上级分派的其他任务
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
黄山太平湖绿地皇冠假日酒店,由洲际酒店集团公司管理,由绿地香港投资兴建,酒店位于太平湖边,依山傍水营建。酒店的选址和布局都尽可能和当地湖光山色完美结合,所有客房一级公共空间均能欣赏到湖山之美,所有一切都使皇冠假日酒店几乎成为完美酒店的典范,成为黄山这个世界级景区的全新坐标。对于追求奢华,却又兼顾私密的度假者而言,这里绝对是享受顶级度假体验的圣地。