招聘培训主管_黄山太平湖绿地皇冠假日酒店招聘信息-最佳东方

· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

· 了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理

· Ensure effective training programs are in place for the following:

· 确保在以下方面有效的执行培训计划：

New Employee Orientation

新员工入职

Train the Trainer

培训培训师

Customer Service Training

宾客服务培训

Technical job specific training (through certification of departmental standards and procedures)

技术性职位的专门培训(部门规范程序证书)

Supervisory Skills Training

监督管理技能培训

Management Development

管理层发展

Fire, Life and Safety Training

消防和生命安全培训

Selling Skills

销售技巧

Employee retraining

员工再培训

· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

· 监督每个部门培训业务计划的进展，确保实现培训目标

· Maintains all hotel training records

· 保存酒店全部的培训记录

· Assist with designing, producing and implementing training programmes which meet specific departmental needs

· 协助设计、制定和执行能夠符合具体的部门要求的培训计划

· Attend departmental training session and critique performance

· 参加部门的培训课程，评估表现

· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSI, achievement of budget, etc

· 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等

· Assist Department Trainers in preparing and conducting departmental training and assess accordingly

· 协助部门培训师准备和进行部门培训并进行评估

· Assist with preparing and monitoring training programs for:

· 协助以下培训项目：

Management Trainees

管理培训生

Work Experience

实习生

Hotel School Trainees, etc

酒店学校实习生等

· Assist with producing monthly training reports:

· 协助编制以下月度培训报告:

Internal Training Programs conducted:

完成的内部培训项目：

n Who attended

n 参加人

n Number of people attended

n 参加人数

n Duration of training

n 培训时间

n Who trained

n 培训师

n Cost of delivery (including labor costs)

n 培训成本(包括人工成本)

n Anticipated return on investment and/or training goal

n 预计的收益和培训目标

External training programs attended:

参加的外部培训项目：

n Who attended

n 参加人

n Number of people attended

n 参加人数

n Duration of training

n 培训时间

n Who trained

n 培训师

n Cost of delivery (including labour costs)

n 培训成本(包括人工成本)

n Anticipated return on investment and/or training goal

n 预计的收获和培训目标

· Maintain current information and records of suppliers of training resources and materials

· 更新培训资源和资料供应商的信息和记录

· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

· 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效

· Regularly communicates with staff and maintains good relations

· 定期与员工交流思想，保持良好的员工关系

· Perform other duties as assigned by superior

· 完成上级分派的其他任务

黄山太平湖绿地皇冠假日酒店，由洲际酒店集团公司管理，由绿地香港投资兴建，酒店位于太平湖边，依山傍水营建。酒店的选址和布局都尽可能和当地湖光山色完美结合，所有客房一级公共空间均能欣赏到湖山之美，所有一切都使皇冠假日酒店几乎成为完美酒店的典范，成为黄山这个世界级景区的全新坐标。对于追求奢华，却又兼顾私密的度假者而言，这里绝对是享受顶级度假体验的圣地。