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皇冠假日酒店及度假村的目标是让宾客在商务旅行时轻松掌控取得成功所需的一切。那正是您发挥作用之处。当您成为皇冠假日酒店及度假村品牌的一员,您拥有的不仅仅是一个头衔。如果您与Gina一样擅长羽毛球,并喜欢阅读,您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。皇冠假日酒店正在寻找Gina这样的人才:充满活力、信心十足、雄心勃勃,在自己的岗位上出色表现,同时帮助我们的宾客也取得成功。作为努力工作的回报,您将享受优渥的薪酬和福利。此外,由于您的职业生涯将与您自身一样独一无二,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您融入团队并获得成长的空间。洲际酒店集团在全球100多个国家经营着5,600余家酒店,皇冠假日酒店及度假村品牌就隶属于洲际酒店集团旗下。加入我们的团队之后,您还将享有这家成功的全球酒店集团带来的众多机遇。何不选择加入我们,在工作中尽炫自我?访问下列网址,立即了解更多关于加入我们团队的信息。 www.ihgjobs.cn/www.ihgjobs.hk/www.ihgjobs.tw

    职位:餐饮服务员

  • 职位性质:全职
  • 工作地区:安徽省黄山市
  • 招聘人数:5人
  • 学  历:中专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:18-35
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2019-11-18至2020-02-16

岗位职责/职位描述

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

• 按照部门的规范和程序提供高标准的餐饮服务

• Communicates to his/her superior any difficulties, guest comments and other relevant information  

• 与上级领导交流有关疑难,客人意见和其它相关信息

• Establishes and maintains effective colleagues working relationships

• 与同事建立并保持良好的工作关系

• Attends and participates in daily briefings and other meetings as scheduled

• 参加和参与每日的例会和其它计划好的会议

• Attends and participates in training sessions as scheduled

• 参加和参与计划好的培训课程

• Carries out effective service by ensuring:

• 高效的提供服务:

  Guests are greeted and seated

  迎宾并安排客人就坐

  Daily beverage specials are explained and up-sold

  说明并推销每日特价饮料

  Food orders are processed accurately

  准确的下餐饮订单

  Trays and tray jacks are effectively used

  有效的利用托盘和托盘架 

  Food and beverage orders are taken quickly

  快速的为客人写餐饮订单

  Payment methods are handled accurately 

  准确的处理付款方法

  Working areas are cleaned and re-set quickly

  快速的清洁工作区和重新布置

  Maintain responsibility of cleanliness of restaurant

  保持餐厅的清洁

  Used ashtrays are regularly cleaned

  定时清理用过的烟灰缸

  Guests are conversed with in relation to the food and beverage  products

  与客人谈论有关的餐饮产品

• Carries out effective beverage service by ensuring:

• 通过确保以下内容高效的提供饮品服务:

  Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

  遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

  Coffee and tea is served hot and in accordance with standard

  按规范提供热的咖啡和茶

• Patron care standards are adhered to by ensuring:

• 通过确保以下方面遵守宾客服务规范:

  Guests are advised on alcoholic beverages

  给予客人有关酒精饮料的建议

  The strengths of alcohol is advised and guests are advised as to their effect

  告知客人酒精强度,并告诉客人对他们的影响

  Compliance with legal provisions of local liquor codes

  遵守法律规定和地方酒精饮品条例

  Level of intoxication of guests is assessed and appropriate action taken

  评定客人的醉酒程度并采取必要的措施

  Advise guest on the hotel’s policy of smoking

  通知客人酒店的吸烟规定

  Monitor factors which interfere with the total experience of the guest

  监测影响客人总体体验的各方面工作

• Cellar operations are carried our including:

• 酒窖管理包括:

  Correct use of refrigeration system

  正确的使用冰箱系统

  Effective operation of the post-mix syrups bulk dispense system

  有效的使用后混合桶装糖浆分装设备

  Operating the beer reticulation system

  使用啤酒过滤裝置

  Adhering to stock control procedures

  遵循存货管理程序

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解,包括每日特价

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌

• Maintain current information on all general activities of the hotel

• 了解当前酒店所有的活动

• Take appropriate action to resolve guest complaints

• 正确处理客人的投诉

• Finish the other assigned tasks assigned by superiors

• 及时完成上级安排的其他委派任务


Required Skills –技能要求

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency

持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证

Able to read and write English

能够读写英语

Qualifications –学历

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field

高中或酒店管理,餐饮或相关领域的职业证书

Experience –经历

1 years related experience or an equivalent combination of education and experience.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred

1年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具有酒类品牌,啤酒,香槟,非酒精饮料,专用玻璃器皿,准备方法和装饰品知识者优先考虑

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