招聘Guest Services Supervisor/Agent 宾客服务主管/接待员

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

Registers and rooms all arrivals according to established procedures.

按照既定工作程序为所有来客登记并安排房间。

Maintains intimate knowledge of departmental standards and procedures.

熟知部门标准工作程序。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

Maintains cashier float and ensures accurate daily report of all money received.

保持库存现金限额并保证每日对所收现金进行准确报告。

Cashes hotel guest’s personal and travellers checks and assists with currency exchange.

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

Keeps abreast of all modifications to accounting policies and procedures.

随时留意会计政策和工作程序的变化。

Responsible and attends to guest’s request of using the service of safety box at all times.

随时负责回应客人关于使用保险箱服务的要求。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels.

熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

Performs the audit balances and prepares all works for audit in an orderly fashion.

执行审计结余，并为审计工作进行各项有序的准备。

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in an HUALUXE Brand.

按照酒店集团品牌的预期保持自己行为、外表和态度的高标准。

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.

随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。

华邑酒店及度假村由洲际酒店集团创办于2012年,是真正意义上以国际集团做支撑,根据中国消费者习惯所倾力打造的国际高端洒店品牌。“华邑”二字意味着中华有识之十及各界菁英相聚干此,英文名称“HUALUXE”中的“HUA”则取自汉字“华”，而“LUXE”则象征着高端奢华的品质。华邑旗下酒店致力于提供给宾客沉浸式的中国文化体验，将中华美学与文化传承生活化。华邑热忱发扬以“食”与“聚”为核心的中华待客之道的艺术，更设有餐饮管家，为宴请聚会提供个性化尊贵服务。邯郸华邑酒店是河北邯郸第一家五星级标准建造的国际品牌酒店，预计2023年第三季度全新启幕。