招聘Front Office Manager 前厅部经理_邯郸华宜酒店招聘信息-最佳东方

Assist GM in all aspects oftheir duties

协助总经理的各方面工作

Assist GM in execution of themanagement of staff

协助总经理监管理员工

Monitor Front Office personnelto ensure guests receive prompt, cordial attention and personal recognition

监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视

Monitor Front Office andparticularly Guest Relations personnel, to ensure IHG Rewards Club, knownrepeat guests and other VIPs receive special attention and recognition

监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重

Control the availability ofrooms, rooms types, accuracy of room count and rate categories

·管理房间空余情况、房间类型、房间出租率和价格类型的准确性等

Maximize occupancy, revenue andaverage rate while maintaining high service standards

在保持服务的高标准的同时将入住率、收益和平均价格最大化

Liaise with HousekeepingDepartment to ensure room image is maintained and the “Room Ready on Arrival”policy is adhered to

与客房部联系，保持客房形象，并遵守“到店即可入住”的政策

Turn away guests if occupanciesdeem it necessary ensuring no good-will is lost

如无房则婉拒来客，以免丧失信誉

Liaise closely with ExecutiveHousekeeper to ensure special guest needs, amenities and other room relatedrequests are met

与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足

Be aware of credit policies andprocedures and liaise closely with Finance Department to ensure that creditprocedures are properly carried out

掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行

Know system recovery procedures

掌握系统复原程序

Interpret computer reports

分析电脑报告

Compile statistics for frontoffice and provide reports relating to that area

为前厅部整编统计数字并提供与之相关的报告

Continually check the accuracyof room count

不断检查房间出租率的情况

Approve upgrades and specialamenities in absence of manager

批准房间的免费升级及特殊设备的使用

Maintain inter-departmentalrelationships to ensure seamless customer service

保持各部门之间的关系以确保对客服务畅通

Inspect frequently forcleanliness and orderliness, the lobby, reception and cashier’s desk and, on arandom basis, VIP rooms prior to arrival

经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查

Assist in the preparation ofefficient work schedule for Front Office Staff, arranging holidays andvacation, taking into consideration project occupancy and forecasts and anylarge group movements, especially those with early or late arrivals ordepartures

在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日

邯郸华宜酒店坐落在享有“成语典故之都”美誉的邯郸，拥享世纪大街商务区和天鸿商圈繁华活力，比邻风光旖旎的邯郸植物园，邻近邯郸高铁东站和G4 京港澳高速出入口，出行便捷。酒店传承邯郸历史文脉，打造新国潮奢雅栖居。248间点染水墨画飘逸灵秀的新中式风格客房及套房，汇聚经典与创新美食的彩丰楼中餐厅，呈奉国际美馔的鲜艳全日餐厅，别具风格的品茗雅境举茗邑及大堂酒廊，设施先进的健身中心和恒温泳池，以及超过1300平米的社交灵动会议空间，皆可满足宾客“食”与“聚”的商务与休闲需求。