宾客服务经理 Guest Service Manager
5千-7千
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发布于 03-11
宾客服务经理 Guest Service Manager
5千-7千
盐城 | 经验不限 | 学历不限 | 招1人
停止招聘
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职位描述

岗位职责
1、通过训练领导和激发礼宾台和宾客关系部团队员
2、训练有潜力的员工,提高他们的工作能力。
3、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。
4、简单易懂的训练新员工,使器其尽快达到胜任工作的最低标准,明白他应该要到什么
5、核对宾客完整的预定及详细信息,确保付款方式安全有效。
6、将客人送至客房,介绍客房布局,确保行李及时寄存等。
7、采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。
8、维护顾客档案和信息,确保有效的预定。
9、征询客人的反馈和评价,以提高服务质量,预防事故发生。
10、和销售,预定和商业发展团队共同为客人提供服务
11、确保VIP客人的待遇,核对所有预定信息,确保VIP房间所有物品准备齐全。
12、确保在VIP客人到达之前,房间所有物品准备齐全,并且符合VIP身份。向上级部门提供VIP客人的信息及相关报告备
13、确保宾客档案信息及时录入公安报告系
14、了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。
15、与餐饮部,客房部,工程部等进行有效的联络。
16、保持酒店数据的准确,便于操作。维持前厅设备

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公司地址
盐城市亭湖区建军西路9号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
盐城万豪酒店作为中国盐城率先一家配套完善的国际豪华品牌酒店,斥资约14亿,是由盐城国有资产投资集团有限公司与万豪国际集团联合打造。酒店坐落于市中心,位于盐城国贸中心商业综合体内。作为城市地标,酒店坐拥得天独厚的地理位置,毗邻“盐城十景”之铁军丰碑——新四军纪念馆,信步可达八佰伴购物中心,距离盐城南洋国际机场仅25分钟车程。With total investment of fourteen million, and as the first International premium brand hotel with full-equipped service and facilities to debut in Yancheng, China, Yancheng Marriott Hotel is a milestone cooperation between Yancheng State-Owned Assets Group Co., Ltd. and Marriott International. Hotel is ideally situated in the city center and the State-owned Trade Center Commercial Complex. As the city landmark, it is adjacent to one of the Top 10 City Scenic Spots - NFA Memorial Hall, with minutes walking distance from YAOHAN shopping mall, and it takes only twenty-five minutes driving to Yancheng Nanyang International airport. 酒店为您打造了300间现代时尚的客房及套房,位于33至47层,饱览城市美景。拥有4间风格迥异的餐厅和酒吧,无论是地道粤菜、环球美馔、风味韩料等,致力于为您缔造舌尖上的美食之旅。Hotel provides 300 modern designed rooms located between 33th to 47th floor featuring captivating city view. With 4 distinctive restaurants and lounges, just pamper yourself into gastronomic temptations ranging from classical Asian cuisine to modern Western fusion, typically as authentic Cantonese cuisine, International favorites, flavorful Korean cuisine, etc. 酒店拥有逾1800平方米的会议及活动空间,设计灵活多变,可随实际用途分隔使用。包括2间分别为950平方米与400平方米无柱式宴会厅以及3间多功能会议室,均配有高品质齐备的灯光与影音设备。位于6楼的屋顶花园,亦是您举办露天派对、婚礼仪式及发布会的理想之所。Hotel features flexible event and conference facilities including a magnificent pillar-less 950 sq. m. ballroom, a delicate pillar-less 400 sq. m. ballroom and three multi-functional rooms, all well equipped with the state-of-the-art audio-visual equipment. Hotel also provides a rooftop garden located on 6th floor to accommodate selections of breathtaking events, such as open-air party, wedding ceremony and press conference. 会聚万豪(Meet @ Marriott)——万豪特色会议将通过升级的灵活空间、引人入胜的茶歇与酒吧等,设计并提供引人入胜的新颖会议体验,促成与会者之间的交流,让他们更好地发挥才智。Meet @ Marriott. Through elevated and flexible spaces, engaging breaks and bars and more, Marriott hotels are experts at crafting and delivering engaging experiences that connect and empower attendees. 为满足商旅客人对优质休憩之所的需求,酒店还配有其他多样化的设施及空间,如位于酒店6楼的健身中心、室内恒温泳池等,助您褪去工作之疲。对于家庭度假的旅客,则可选择在室内儿童俱乐部享受无忧亲子时光。To cater to business and leisure guests, the hotel also provides a variety of amenities and facilities, such as a fitness center, an indoor heated swimming pool located at 6th floor for a refreshing workout. Family travelers can choose indoor Kids Club to enjoy carefree parent-kids time.感谢您对万豪职位的关注。您向我们提交履历,即代表您同意我们按照万豪的《申请者隐私政策》(www.marriott.com.cn/about/applicantprivacy.mi) 使用、处理您的个人数据,并可能传输至国内和境外的万豪关联公司和其他第三方。如果您对万豪处理您的个人数据有任何疑问,请通过电邮applicantprivacyinfo@marriott.com 与我们联系。如果您代表其他人向我们提交个人数据,您确认该申请者已得悉万豪《申请者隐私政策》,并同意万豪收集和处理他的个人数据。 Thank you for your interest in a career with Marriott. By submitting your CV, you agree that your personal data (which may include sensitive personal information) will be used, handled, and may be transferred to Marriott International, Inc. and its affiliates and third parties locally and internationally, in accordance with Marriott’s Applicant Privacy Statement (www.marriott.com.cn/about/applicantprivacy.mi). If you have any concerns about your personal information being handled by Marriott, please do not hesitate to contact us at applicantprivacyinfo@marriott.com. If you are submitting any personal data on behalf of another individual, you warrant that the individual has been duly notified of Marriott’s Applicant Privacy Statement and has consented to the collection and handling of his/her personal data by Marriott.
盐城市亭湖区建军西路9号
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