宾客体验经理 Guest Experience Manager
7千-9千
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发布于 09:37
宾客体验经理 Guest Experience Manager
7千-9千
上海 | 经验不限 | 学历不限 | 招1人
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职位描述
  • 确保酒店各部门员工遵循品牌承诺并始终提供优异的对客服务。
  • Ensures that all Hotel associates deliver the brand promise and provide exceptional guest service at all times.

 

  • 确保各员工适时的也为其他部门员工提供同样优质的服务。
  • Ensures that all Hotel associates also provide excellent service to internal customers in an appropriate manner.

 

  • 协助问候并引领贵宾和常住客, 经常与他们沟通, 确保各部门员工能熟悉他们, 并始终提供优质的服务。
  • Assists in greeting and escorting VIP and Long Stay guests and ensures that all the hotel associates provide attentive services to them at all times.

 

  • 确保所有员工熟悉掌握酒店的产品知识及服务标准。
  • Ensures that all Hotel associates are familiar with the Hotel's products and services.

 

  • 确保酒店员工能持续地认知客人, 配合凯悦天地计划, 给宾客提供相关的房间备品, 并保持相关的顾客信息数据库更新。
  • Ensures consistent guest recognition and takes charge of loyalty guest's amenities in corporation with World of Hyatt Program. Maintains a relevant and most updated guest history database.

 

  • 根据投诉客人的具体情况做好服务焕新, 确认宾客的问题已得到妥善解决, 并能得到超越期望的服务。
  • Make sure the necessary service recovery is provided when required to ensure that our Guests issues have promptly      been resolved and their expectations have been met & exceeded
其他要求
国际联号工作经历:优先
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公司地址
上海市黄浦区嵩山路88号
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职位联系人
Joyce
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
 上海新天地安达仕酒店招聘微信号:13501638347Recruitment Wechat of Andaz Xintiandi, Shanghai:13501638347上海新天地安达仕酒店酒店简介Andaz Xintiandi, Shanghai Introduction安达仕,凯悦酒店集团推出的最时尚品牌。Andaz, is Hyatt’s the most fashionable addition to its global brand portfolio.Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注,这个最新的品牌将提供功能强大,且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境;在服务时,给予客人高度的关注但是不会装腔作势,而且没有过于自负的态度。The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.上海新天地安达仕酒店是亚洲第一间安达仕酒店。Andaz Xintiandi, Shanghai, the first Andaz hotel in Asia. Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体,开展一个全新的视角。Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.自然而不死板且高尚亲切的服务塑造了独特的氛围,让各种充满想象力的思维和精神能互相交流融合。Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.欢迎来到你上海最好朋友的家Welcome To Your Best Friend’s Home in Shanghai我们是安达仕的主人。We are the host of Andaz.作为一个主人,我们对待酒店的客人就像邀请最好的朋友来家里一样,使他们体验到宾至如归的难忘经历,并因此成为酒店的常客。最重要的是,我们让客人体验到了安达仕不仅仅是一家酒店,更是他们在上海最好朋友的家。We create the experience that inspires our guests to want to stay in Andaz Shanghai again on their next visit.? Because we play Host to them, just like best friends visiting your home,we make things happen. Most importantly, we make Andaz more than a hotel.网址:andazshanghai.com请勿以附件形式发送你的简历。Pease send your CV by e-mail without attachment.
上海市黄浦区嵩山路88号
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