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· 确保为所有顾客服务的厨房员工能提供品牌所承诺的服务,并持续提供超越顾客期望的服务。
Ensures that all guest contact culinary associatesdeliver the brand promise and provide exceptional guest service at all times.
· 确保员工向其他部门的内部客户提供优良的服务。
Ensures that associates also provide excellentservice to internal customers in other departments as appropriate.
· 通过礼貌有效的方式,处理所有客人及内部客户的投诉和要求,并确保圆满解决。
Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.
· 积极保持同客人及同事的良好关系。
Maintains positive guest and colleague interactionswith good working relationships.
· 确保所有的公司品牌的基本标准得到执行。
Ensures that all company minimum brand standardshave been implemented.
· 通过支持及灵活的方式同其他员工紧密合作,关注酒店总体的成功及酒店客户的满意度。
Works closely with other associates in a supportiveand flexible manner, focusing on the overall success of the hotel and thesatisfaction of hotel guests.
· 尽可能购买本地的新鲜产品,并经常更新菜单,以确保给客人持续提供丰富多彩的食物。
Buys locally available fresh products whereverpossible and has limited menus which are changed frequently to ensure the guestis always offered a variety of food items.
· 计划或参与规划菜单和控制食物的剩余,预估客人的数量、市场条件、各种菜肴的受欢迎程度和菜单的使用频率。
Plans or participates in planning menus andutilisation of food surpluses and leftovers, taking into account probablenumber of guests, market conditions, popularity of various dishes and frequencyof menu.
· 在厨房期时,需要观察员工与客人之间,员工内部之间的相互关系,必要时通过部门经理指导员工。
Spends time in culinary areas observing associate-guest/associate-internalcustomer interaction, working through Heads of Department to coach associatesas necessary.
· 审查菜单、 分析食谱、 确定食物、 劳动力、 日常开支,并将价格分配给菜单。
Reviews menus, analyses recipes, determines food,labour, overhead costs and assigns prices to menu items.
· 执行食品分配制度,控制成本。
Directs food apportionment policy to control costs.
· 介绍并测试新的菜品,并在价格和生产上遵循市场主导的原则
Introduces and tests the market with new productswhich are market-orientated in terms of price and product.
· 提供新鲜的食物给客人,保持质量一致,并体现餐厅的理念。
Serves fresh food to the guests which is consistentin quality, and which reflects the style of the outlet concept.
上海新天地安达仕酒店招聘微信号:13501638347Recruitment Wechat of Andaz Xintiandi, Shanghai:13501638347上海新天地安达仕酒店酒店简介Andaz Xintiandi, Shanghai Introduction安达仕,凯悦酒店集团推出的最时尚品牌。Andaz, is Hyatt’s the most fashionable addition to its global brand portfolio.Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注,这个最新的品牌将提供功能强大,且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境;在服务时,给予客人高度的关注但是不会装腔作势,而且没有过于自负的态度。The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.上海新天地安达仕酒店是亚洲第一间安达仕酒店。Andaz Xintiandi, Shanghai, the first Andaz hotel in Asia. Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体,开展一个全新的视角。Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.自然而不死板且高尚亲切的服务塑造了独特的氛围,让各种充满想象力的思维和精神能互相交流融合。Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.欢迎来到你上海最好朋友的家Welcome To Your Best Friend’s Home in Shanghai我们是安达仕的主人。We are the host of Andaz.作为一个主人,我们对待酒店的客人就像邀请最好的朋友来家里一样,使他们体验到宾至如归的难忘经历,并因此成为酒店的常客。最重要的是,我们让客人体验到了安达仕不仅仅是一家酒店,更是他们在上海最好朋友的家。We create the experience that inspires our guests to want to stay in Andaz Shanghai again on their next visit.? Because we play Host to them, just like best friends visiting your home,we make things happen. Most importantly, we make Andaz more than a hotel.网址:andazshanghai.com请勿以附件形式发送你的简历。Pease send your CV by e-mail without attachment.