大堂接待 Host
面议
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发布于 2020-01-08
大堂接待 Host
面议
上海 | 1年以上 | 大专
停止招聘
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职位描述
岗位要求:
Job Requirement:


1.大学专科及以上学历
College degree or above
2.流利的中英文口语及书面表达能力
Smooth communication skill both in English and Chinese
3.酒店管理专业优先考虑
Hotel Management would be preferable
4.工作自觉主动、负责任
Acts on own initiative and takes responsibility for own work






主要职责
Main Duties:


对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.


确认抵达和出发的细节并且安排接送以及客人其他要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.


根据大堂主管的分配,运送和领取顾客行李。
Delivers and picks up guest baggage as assigned by Host.


清理所有大门和行李房维持一个专业的形象。
Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image


根据标准存储行李。
Stores luggage according to standards.


引导顾客至登记手续处,同时为客人提取携带的行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.


引导顾客和来访者去酒店设施。
Directs guest and visitors to any of the Hotel’s facilities.


在适当时机为客人开关车门。
Opens and closes car doors for guests whenever the opportunity arises.


为抵店和离店顾客将行李装上/卸下车。
Loads/unloads guest’s luggage for arriving and departing guests.


确保车牌号码、类型都记录的行李标签上以供日后参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.


协助所有顾客存放行李,确保妥善处理、存放并且按程序操作;以有效的方式将顾客行李送到他们的房间。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.


处理包裹包装。
Handles parcel wrapping.


递送每日早上和特殊报纸至指定的客房和办公室。
Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.


检查常规清洁,保持大堂和就坐区域、入口的整洁。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.


确保任何消息快速地传达到客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.


确保行李车始终保持整洁、光亮和有序排放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.


招呼出租车并回答顾客的询问。
Hails taxis and answers guests’ inquiries.


确保大门和车道始终干净
Keeps main entrance and driveway neat at all times.


协助指引酒店车道车辆。
Assists to direct traffic in the hotel’s driveway.


熟悉酒店产品和服务政策;了解所有运行工作以及在酒店举行的促销活动。
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.


以支持和灵活的态度与其他房务部门经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
其他要求
语言能力:英语-熟练
计算机能力:熟练
年龄要求:18-35岁
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公司地址
上海市黄浦区嵩山路88号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
 上海新天地安达仕酒店招聘微信号:13501638347Recruitment Wechat of Andaz Xintiandi, Shanghai:13501638347上海新天地安达仕酒店酒店简介Andaz Xintiandi, Shanghai Introduction安达仕,凯悦酒店集团推出的最时尚品牌。Andaz, is Hyatt’s the most fashionable addition to its global brand portfolio.Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注,这个最新的品牌将提供功能强大,且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境;在服务时,给予客人高度的关注但是不会装腔作势,而且没有过于自负的态度。The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.上海新天地安达仕酒店是亚洲第一间安达仕酒店。Andaz Xintiandi, Shanghai, the first Andaz hotel in Asia. Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体,开展一个全新的视角。Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.自然而不死板且高尚亲切的服务塑造了独特的氛围,让各种充满想象力的思维和精神能互相交流融合。Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.欢迎来到你上海最好朋友的家Welcome To Your Best Friend’s Home in Shanghai我们是安达仕的主人。We are the host of Andaz.作为一个主人,我们对待酒店的客人就像邀请最好的朋友来家里一样,使他们体验到宾至如归的难忘经历,并因此成为酒店的常客。最重要的是,我们让客人体验到了安达仕不仅仅是一家酒店,更是他们在上海最好朋友的家。We create the experience that inspires our guests to want to stay in Andaz Shanghai again on their next visit.? Because we play Host to them, just like best friends visiting your home,we make things happen. Most importantly, we make Andaz more than a hotel.网址:andazshanghai.com请勿以附件形式发送你的简历。Pease send your CV by e-mail without attachment.
上海市黄浦区嵩山路88号
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