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· Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房标准和程序的执行,主要如下
o Bedroom service
卧室清洁服务
o Bathroom service
浴室清洁服务
o Valet service
管家服务
o Cleaning service
清洁服务
o Linen maintenance
布草的维护
· Recommended changes to these standards and training needs on an ongoing basis
对当前的标准和培训进行适当的建议和改进。
· Maintain a current and thorough knowledge of all housekeeping systems
掌握当前的相关的、全面的客房体系。
Open and close the shift and ensure effective shift hand over
良好的轮班确保工作有效地交接。
· Distribution and collection of keys
分发和收取钥匙。
· Management of all incoming and outgoing calls
控制内外部的电话。
· Solve employee grievances
解决员工的不平情绪。
· Perform Room allocations
分配房间。
· Perform Room inspections
检查房间。
Priorities arrival rooms
· Liaise with Front Office for guest and hotel requirements
据客人和酒店要求与前厅部保持联系。
· Ensure guest valet is processed and delivered in a timely manner
确保客人的洗衣被及时地处理和递送。
· Co-ordinate special projects (eg ite rooms, vermin control, window and carpet cleaning, room inventories)
协调方案(房间的布置、虫害的 控制、窗户及地毯的清洁、客房盘点)
· Manage all special requests made by guests
处理客人的特殊需求。
· Ensure consistency within the department
确保部门内部的一致性。
· Management of lost property for the hotel
处理酒店的失物招领问题
· Ensure you have complete knowledge of room types, layouts and facilities
确保已熟知房间类型、布局和设施相关知识。
· Manage storage areas
管理库房区域。
· Maintain adequate stock levels
维持足够的库存量。
· Complete stocktakes as required
完成必需的库存量。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。
三亚亚龙湾华宇度假酒店是由山西华宇集团按照国际五星级标准投资兴建的酒店。酒店位于三亚市美丽的热带海滨国家旅游度假区中心亚龙湾,设备齐全的商务设施和周到殷勤的会议服务,以及一应俱全的休闲娱乐设施,使酒店成为举办商务会议和休闲度假的理想圣地。坐落于酒店中心的百花谷商业街是三亚仅有的大型国际商业休闲区,云集了世界知名品牌商店及众多中外著名特色餐厅。Huayu Resort & Spa Yalong Bay Sanya is the five-star hotel which invested according to international five star standards by Shanxi Huayu Group. The hotel is located in beautiful tropical coast - Yalong Bay National Resort District. Full equipped business facilities, thoughtful diligent conference service and entertainment facilities make the hotel become the ideal sanctuary that holds business conference and leisure vacation. 如果您有良好的服务意识及沟通能力,并对酒店招聘的职位产生兴趣,请把您的简历发送到企业邮箱:career@huayusanya.com,我们真诚地欢迎更多的同仁加入进来,成为华宇度假酒店的一份子。我们将为您提供具有竞争力的薪资福利及颇具潜力的事业发展机会!If you have a good sense of service, communication ability and interested in hotel’s offered position, please send your resume to hotel email: career@huayusanya.com, we sincerely welcome more colleagues to join in, become a part of Huayu Resort & Spa Yalong Bay Sanya. We will offer competitive salary and benefit and a potential of the career development opportunity.