• 员工免费房
• 包吃包住
• 岗位晋升
• 技能培训
• 五险一金
• 带薪年假
• 员工生日礼物
• 交通补贴
• 月度美食节
• 舒适员工公寓

负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流。
Responsible for facilitating efficient communications for both guests and associates both within the hotel and for external communications.
根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly, courteously and accurately.
按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy, whether they are automatically programmed or personal wake-up calls.
熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficient in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
维护有条不紊的工作环境，尽可能保持最小的背景噪音和谈话音量，以免噪声通过耳麦传递出去。
Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信息。
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities around the hotel.
汇报并记录当班时间所发生的各种问题，并将所有信息通知至下一班次的员工。
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
接收并传递信息给客人及酒店员工。
Accepts and relays messages for guests and hotel personnel.
始终保持礼貌和友好的服务形象。
Projects the image of being courteous, providing friendly services at all times.
应答并转接所有内部及外部电话。
Answers and connects all incoming calls from both in and out of house.
协助礼宾部和前台处理未尽的留言、传真等。
Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问。
Be fully conversant in all aspects of Food and Beverage outlets in order to handle all guests’ queries efficiently and courteously.
必要时为客人提供信息概况。
Provides general information to guests when necessary.
为客人提供准确的留言， 叫醒， 预定及点单服务。
Takes accurate messages, morning call requests, reservations and orders for/from guests.
确保所有的预定、点单及等要求的准确，并快捷地传递给相关的部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
向主管和值班经理汇报所有客人的投诉。
Reports to supervisor and Duty Manager pertaining to any guest complaints.
更新布告板的信息。
Updates the white board.
阅读交接班纪录，并与同事和主管进行沟通。
Reads the logbook, and communicates with colleagues and supervisor.
转接外部电话至客人或酒店的服务部门/服务设施。
Transfers outside calls to either guests, or hotel services/facilities
记录员工的违纪情况。
Records all disciplinary issues among associates.
在部门经理缺席的情况下负责组织召开每日例会。
Conducts daily briefing in the absence of the Manager.
安排员工班次。
Plans the roster of associates.

柏悦 - Park Hyatt，是凯悦酒店集团旗下最极致奢华的精品酒店，提供由心的个性化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户，其典雅的设计、有格调的装修风格，给客户体验提供前所未有的体验。在全球的柏悦酒店当中，没有两家柏悦酒店是一样的。每一家柏悦酒店各自拥有其独特的外表及魅力，均以制造难忘的体验为目标。广州柏悦酒店坐落于鸟瞰城市新核心及中央商务区的富力盈凯广场53层之上，尽揽羊城醉人美景，为城市的风景线徒添华丽之魅。毗邻历史悠久的珠江河畔，酒店置于珠江新城中最优越地段，与广州塔、广州歌剧院及独具魅力的花城广场并美为邻。酒店交通便利，与白云国际机场距离40公里，与广州东站相距不过3公里。专为品味不凡的旅者而设，广州柏悦酒店将会成为最受欢迎的私人府邸，融合奢华设备及时尚设施，这里定将成为广州的新焦点。酒店拥有206间宽敞奢适的现代化客房，包括35间套房，将在日新月异的城市中为您营造温暖如初的惬意居所。顶层各种卓越精美的饮食静候您的光临，包括一间市内最高的露天屋顶酒吧，其180度观景视角可尽享城市和珠江壮丽景色。别具匠心的菜肴采用最新鲜的当季食材，以国际和中国南方菜系为主，细心呵护客人的百变味蕾。享受身心放松的专属水疗、畅游市区最高的25米室内泳池、体验最先进的健身设施，让您全方位领略健康惬意的休闲之选。