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· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
参与准备部门年度预算与财务计划。重点通过指定恰当的房价策略、推动员工积极性和管理库存房量，来监控预算和控制人力成本等各项费用；
· Oversee night audit function and preparation of daily financial reports.
监管夜审工作并准备每日财务报告；
· Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
开发各种计划，通过前台散客管理和追加销售从而提高客房入住率和平均每日房价；
· Formulate a reasonable upselling plan for the front desk to ensure that each available room in the hotel generates increased revenue.
制定前台合理的增销计划，确保酒店每可卖房得到收益提升；
· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效；
· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备；
· Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训；
· Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
确保前台员工为宾客提供快捷、专业和个性化的服务；
· Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度；
· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
对前台和公共区域进行例行检查，若发现任何问题马上采取行动；
· Lead the improvement of guest satisfaction, collect and organize guest feedback, and ensure a smooth in-hotel experience for guests to achieve revenue growth.
主导宾客满意度提升，宾客反馈收集和整理，确保宾客在店旅程顺利从而达到增收效果；
· Guest complaints should be handled promptly to prevent escalation and damage to the hotel's reputation.
宾客投诉及时处理，避免客诉升级造成酒店形象受损；
· Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易；
· Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作关系；
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酒店业--国际高端酒店/5星级
100-499人
股份制企业
洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。威海滨海皇冠假日酒店由洲际酒店集团全权运营管理，是威海首家国际高端品牌五星级酒店。酒店位于威海市经济技术开发区淞涧中路368号,依逍遥湖而建，比邻威海国际经贸交流中心、逍遥湾海水浴场，湖海相连、风光旖旎。酒店位置优越，地处威海千里山海自驾公路最美路段，距离威海火车站约13公里、威海大水泊国际机场约30公里，可轻松到达国内主要城市地区。 酒店建筑面积5.5万平方米，拥有328间摩登雅致客房及套房，配有舒适的办公区、宽大的浴室、高速网络接口及完善的设施。洲际特色餐饮中西合壁，引领消费新时尚，彩丰楼中餐厅及全日制餐厅为您提供精美菜肴，亦可享受便捷的订餐服务。酒店配套2900平方米多功能会议场地，建有10间会议室，包括1600平方米大宴会厅，无论政务商务会议活动或婚礼庆典，皇冠假日会务团队都会针对需求量身定制个性化方案，助力活动精彩圆满。酒店健身房配有一流的健身器材和标准游泳池，通过健康活力的健身时光释放压力、提升自我。酒店大堂吧啜饮一杯晚间鸡尾酒，为身心蓄满能量。酒店以专业、高效、灵活和彰显人性化的服务理念，从细微之处关注有效平衡工作与生活，致力打造更好的商旅新体验，助力宾客每一次商旅都高效顺利、灵感激发、收获成功。 威海滨海皇冠假日酒店将为您提供尽展才华的舞台，蓬勃发展的机会，给您创造非凡的可能。因为您，世界将大有不同。欢迎您加入威海滨海皇冠假日酒店。InterContinental Hotels Group PLC (IHG) is the world's most global hotel company and the largest by number of rooms. Crowne Plaza Weihai Binhai is fully managed and operated by InterContinental Hotels Group and represents the first international high-end brand five-star hotel in Weihai. Located at No. 368 Songjian Middle Road, Economic and Technological Development Zone, Weihai, the hotel is built alongside Xiaoyao Lake and is adjacent to the Weihai International Economic and Trade Exchange Center and Xiaoyao Bay Seaside Bathing Beach, where the lake meets the sea, creating a picturesque landscape.The hotel, with a construction area of 55,000 square meters, offers 328 modern and elegant guest rooms and suites, all equipped with comfortable working areas, spacious bathrooms, high-speed internet access, and comprehensive facilities. The InterContinental signature dining experience combines Chinese and Western cuisines, setting new trends in culinary consumption. Cai Feng Lou Chinese Restaurant and the all-day dining restaurant provide a variety of exquisite dishes, with convenient room service also available.The hotel features 2,900 square meters of multifunctional meeting space, including 10 meeting rooms and a grand ballroom spanning 1,600 square meters. Whether for government or business meetings, events, or wedding celebrations, the Crowne Plaza Meetings & Events team will tailor personalized solutions to meet your needs, ensuring the success of your event.The hotel's fitness center is equipped with top-of-the-line fitness equipment and a standard swimming pool, where you can relieve stress and enhance yourself through a healthy and energetic workout. Sip an evening cocktail in the hotel's lobby bar to recharge your body and mind.With a service philosophy that is professional, efficient, flexible, and people-oriented, the hotel pays attention to the details to help you achieve a good balance between work and life. We are committed to creating a better business travel experience, ensuring that every journey is efficient, inspiring, and successful.Crowne Plaza Weihai Binhai will provide you with a stage to fully display your talents, opportunities for vigorous development, and the possibility to create something extraordinary. Because of you, the world will be greatly different.Welcome to join Crowne Plaza Weihai Binhai .
