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· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务；
· Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视；
· Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效；
· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况；
· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察；
· Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修；
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施；
· Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进；
· Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助；
· Maintains a steady flow of communication to the Director of Rooms on all matters affecting the Housekeeping Department also actively address the problem and find a solution.
坚持就影响客房部工作的各种问题向房务总监进行汇报并积极予以问题解决；
· Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规；
· Ensures that consumption of guest supplies and labour is under control
确保客用品的消耗和人力成本得到控制；
· Monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定；
· Works on routine cleaning programs including seasonal cleans, etc
管理例行清扫活动，包括季节性大清扫等；
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求；
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算
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酒店业--国际高端酒店/5星级
100-499人
股份制企业
洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。威海滨海皇冠假日酒店由洲际酒店集团全权运营管理，是威海首家国际高端品牌五星级酒店。酒店位于威海市经济技术开发区淞涧中路368号,依逍遥湖而建，比邻威海国际经贸交流中心、逍遥湾海水浴场，湖海相连、风光旖旎。酒店位置优越，地处威海千里山海自驾公路最美路段，距离威海火车站约13公里、威海大水泊国际机场约30公里，可轻松到达国内主要城市地区。 酒店建筑面积5.5万平方米，拥有328间摩登雅致客房及套房，配有舒适的办公区、宽大的浴室、高速网络接口及完善的设施。洲际特色餐饮中西合壁，引领消费新时尚，彩丰楼中餐厅及全日制餐厅为您提供精美菜肴，亦可享受便捷的订餐服务。酒店配套2900平方米多功能会议场地，建有10间会议室，包括1600平方米大宴会厅，无论政务商务会议活动或婚礼庆典，皇冠假日会务团队都会针对需求量身定制个性化方案，助力活动精彩圆满。酒店健身房配有一流的健身器材和标准游泳池，通过健康活力的健身时光释放压力、提升自我。酒店大堂吧啜饮一杯晚间鸡尾酒，为身心蓄满能量。酒店以专业、高效、灵活和彰显人性化的服务理念，从细微之处关注有效平衡工作与生活，致力打造更好的商旅新体验，助力宾客每一次商旅都高效顺利、灵感激发、收获成功。 威海滨海皇冠假日酒店将为您提供尽展才华的舞台，蓬勃发展的机会，给您创造非凡的可能。因为您，世界将大有不同。欢迎您加入威海滨海皇冠假日酒店。InterContinental Hotels Group PLC (IHG) is the world's most global hotel company and the largest by number of rooms. Crowne Plaza Weihai Binhai is fully managed and operated by InterContinental Hotels Group and represents the first international high-end brand five-star hotel in Weihai. Located at No. 368 Songjian Middle Road, Economic and Technological Development Zone, Weihai, the hotel is built alongside Xiaoyao Lake and is adjacent to the Weihai International Economic and Trade Exchange Center and Xiaoyao Bay Seaside Bathing Beach, where the lake meets the sea, creating a picturesque landscape.The hotel, with a construction area of 55,000 square meters, offers 328 modern and elegant guest rooms and suites, all equipped with comfortable working areas, spacious bathrooms, high-speed internet access, and comprehensive facilities. The InterContinental signature dining experience combines Chinese and Western cuisines, setting new trends in culinary consumption. Cai Feng Lou Chinese Restaurant and the all-day dining restaurant provide a variety of exquisite dishes, with convenient room service also available.The hotel features 2,900 square meters of multifunctional meeting space, including 10 meeting rooms and a grand ballroom spanning 1,600 square meters. Whether for government or business meetings, events, or wedding celebrations, the Crowne Plaza Meetings & Events team will tailor personalized solutions to meet your needs, ensuring the success of your event.The hotel's fitness center is equipped with top-of-the-line fitness equipment and a standard swimming pool, where you can relieve stress and enhance yourself through a healthy and energetic workout. Sip an evening cocktail in the hotel's lobby bar to recharge your body and mind.With a service philosophy that is professional, efficient, flexible, and people-oriented, the hotel pays attention to the details to help you achieve a good balance between work and life. We are committed to creating a better business travel experience, ensuring that every journey is efficient, inspiring, and successful.Crowne Plaza Weihai Binhai will provide you with a stage to fully display your talents, opportunities for vigorous development, and the possibility to create something extraordinary. Because of you, the world will be greatly different.Welcome to join Crowne Plaza Weihai Binhai .
