· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅;
· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理;
· Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
o New Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标;
· Maintains all hotel training records
保存酒店全部的培训记录;
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展;
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性;
· Attend departmental training session and critique performance
参加部门的培训课程,评估表现;
· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等;
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估;
· Prepare and monitor training programs for:
制定和监督为以下人员提供的培训项目:
o Management Trainees
o 管理培训生
o Work Experience
o 实习生
o Hotel School Trainees, etc
o 酒店学校实习生等
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
与能够协助提供高级或专业培训的专业人士取得联系;
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训;
· Produce monthly training reports for your Manager and the General Manager .
为上级经理和总经理编制度培训报告:
· Liaise with other IHG Training Managers to share experiences and resources
与洲际酒店集团的培训经理们保持联系,交流经验,交换资源;
· Liaise with educational institutions conducting hospitality and training courses
同从事旅游服务和培训课程的教育机构保持联系;
· Maintain current information and records of suppliers of training resources and materials
更新培训资源和资料供应商的信息和记录;
· Delivers briefings of all internal programmes to executive management and department heads
为行政管理层和部门领导提供所有内部培训计划的介绍;
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议;
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效;
· Regularly communicates with staff and maintains good relations
定期与员工交流思想,保持良好的员工关系;
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算;
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洲际酒店集团是全球首屈一指的酒店服务集团,成立於1946年,是目前全球最大及网路分布最广的专业酒店管理集团,拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。威海滨海皇冠假日酒店由洲际酒店集团全权运营管理,是威海首家国际高端品牌五星级酒店。酒店位于威海市经济技术开发区淞涧中路368号,依逍遥湖而建,比邻威海国际经贸交流中心、逍遥湾海水浴场,湖海相连、风光旖旎。酒店位置优越,地处威海千里山海自驾公路最美路段,距离威海火车站约13公里、威海大水泊国际机场约30公里,可轻松到达国内主要城市地区。 酒店建筑面积5.5万平方米,拥有328间摩登雅致客房及套房,配有舒适的办公区、宽大的浴室、高速网络接口及完善的设施。洲际特色餐饮中西合壁,引领消费新时尚,彩丰楼中餐厅及全日制餐厅为您提供精美菜肴,亦可享受便捷的订餐服务。酒店配套2900平方米多功能会议场地,建有10间会议室,包括1600平方米大宴会厅,无论政务商务会议活动或婚礼庆典,皇冠假日会务团队都会针对需求量身定制个性化方案,助力活动精彩圆满。酒店健身房配有一流的健身器材和标准游泳池,通过健康活力的健身时光释放压力、提升自我。酒店大堂吧啜饮一杯晚间鸡尾酒,为身心蓄满能量。酒店以专业、高效、灵活和彰显人性化的服务理念,从细微之处关注有效平衡工作与生活,致力打造更好的商旅新体验,助力宾客每一次商旅都高效顺利、灵感激发、收获成功。 威海滨海皇冠假日酒店将为您提供尽展才华的舞台,蓬勃发展的机会,给您创造非凡的可能。因为您,世界将大有不同。欢迎您加入威海滨海皇冠假日酒店。InterContinental Hotels Group PLC (IHG) is the world's most global hotel company and the largest by number of rooms. Crowne Plaza Weihai Binhai is fully managed and operated by InterContinental Hotels Group and represents the first international high-end brand five-star hotel in Weihai. Located at No. 368 Songjian Middle Road, Economic and Technological Development Zone, Weihai, the hotel is built alongside Xiaoyao Lake and is adjacent to the Weihai International Economic and Trade Exchange Center and Xiaoyao Bay Seaside Bathing Beach, where the lake meets the sea, creating a picturesque landscape.The hotel, with a construction area of 55,000 square meters, offers 328 modern and elegant guest rooms and suites, all equipped with comfortable working areas, spacious bathrooms, high-speed internet access, and comprehensive facilities. The InterContinental signature dining experience combines Chinese and Western cuisines, setting new trends in culinary consumption. Cai Feng Lou Chinese Restaurant and the all-day dining restaurant provide a variety of exquisite dishes, with convenient room service also available.The hotel features 2,900 square meters of multifunctional meeting space, including 10 meeting rooms and a grand ballroom spanning 1,600 square meters. Whether for government or business meetings, events, or wedding celebrations, the Crowne Plaza Meetings & Events team will tailor personalized solutions to meet your needs, ensuring the success of your event.The hotel's fitness center is equipped with top-of-the-line fitness equipment and a standard swimming pool, where you can relieve stress and enhance yourself through a healthy and energetic workout. Sip an evening cocktail in the hotel's lobby bar to recharge your body and mind.With a service philosophy that is professional, efficient, flexible, and people-oriented, the hotel pays attention to the details to help you achieve a good balance between work and life. We are committed to creating a better business travel experience, ensuring that every journey is efficient, inspiring, and successful.Crowne Plaza Weihai Binhai will provide you with a stage to fully display your talents, opportunities for vigorous development, and the possibility to create something extraordinary. Because of you, the world will be greatly different.Welcome to join Crowne Plaza Weihai Binhai .