招聘皇冠会务总监_威海滨海皇冠假日酒店招聘信息-最佳东方

· Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction.

深入了解酒店目标市场领域的关键行业，确保酒店的产品和服务在竞争中保持领先地位，以最大化潜在客户的转化率和客户满意度;

· Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities.

为会议产品开发提供创新性建议，通过开发创新产品和收入机会，保持酒店在市场中的差异化竞争优势;

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience.

及时跟进并与客户及利益相关者建立战略关系，以推动最高的转化率和客户体验水平;

· Contribute actively to the compilation of annual business plan and strategic sales & marketing plans.

积极参与年度商业计划和战略销售与市场推广计划的编制工作;

· Conduct and/or assist the sales team with customer negotiations .

进行或协助销售团队与客户进行谈判;

· Manage contract signing process.

负责合同签署流程的管理;

· Ensure timely delivery of Master Invoice to customers and help with facilitating payment.

确保及时向客户发送总账单，并协助促进付款流程;

· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue.

参与年度部门运营预算和财务计划的准备。监控预算执行情况，通过优化产品和服务销售、减少浪费来增加收入;

· Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

在批准的部门预订指南范围内，与客户协商餐饮价格、功能空间和酒店服务;

· Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members.

直接负责日常会议/活动的管理工作，规划和分配工作任务，并为团队成员设定绩效和发展目标;

· Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs.

为执行和活动团队提供有效领导，包括根据相关详细标准操作程序（SOP）指导活动;

· Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities.

通过与其他部门的有效沟通和协调，提升团队绩效。根据客流量确保适当的人员配置水平。与客户建立并维持良好的关系，最大化客户满意度和销售机会;

· Ensure the team’s accurate and timely updating of all relevant record in the Sales and Catering System.

确保团队在销售和餐饮系统中准确、及时地更新所有相关记录;

· Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties.

根据需要组织培训课程、每日简报和其他会议；确保员工具备完成工作职责所需的工具、培训和设备;

· Conduct periodic formal reviews with the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team on their targets and goals.

定期与皇冠会议执行团队和皇冠会议活动团队进行正式会议，讨论他们的目标和目标;

· Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team.

进行年度绩效评估，根据洲际酒店集团（IHG）和品牌标准，为团队成员设定关键绩效目标和个人发展计划;

· Act as escalation point for clients and members of the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team and provide resolution to issues .

作为客户和皇冠会议执行团队及皇冠会议活动团队成员的升级点，提供问题解决方案;

· Process customer inquiries in accordance to specified service standards.

按照规定的标准处理客户咨询;

· Prepare and guide the team on site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services.

根据需要，为潜在客户准备并带领团队进行现场考察、娱乐活动、熟悉环境和其他活动；确保所有会议和活动的细节符合酒店标准，包括房间布置、舞台设置、照明、视听、交通流量、菜单、装饰、娱乐、团队房间预订、交通、账单说明和贵宾服务;

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.

在活动策划过程中，与会议策划者协商，确定最佳会议室布局、会议/茶歇流程建议、菜单规划、餐饮协调、桌椅布置、装饰选项等，以提高会议效率和生产力;

· Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience.

与客户和餐饮团队举行预活动会议，确定提升客户体验的潜在改进措施;

· Analyse and action against client satisfaction surveys to improve services and identify further business opportunities.

分析客户满意度调查结果，并采取相应行动，以改进服务并发现进一步的商业机会;

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.协调安全和安保措施，确保会议顺利进行，尽量减少中断或问题。为客户提供建议和咨询，推荐可能减少浪费、节能且对环境影响最小的会议选项和替代方案;

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。威海滨海皇冠假日酒店由洲际酒店集团全权运营管理，是威海首家国际高端品牌五星级酒店。酒店位于威海市经济技术开发区淞涧中路368号,依逍遥湖而建，比邻威海国际经贸交流中心、逍遥湾海水浴场，湖海相连、风光旖旎。酒店位置优越，地处威海千里山海自驾公路最美路段，距离威海火车站约13公里、威海大水泊国际机场约30公里，可轻松到达国内主要城市地区。酒店建筑面积5.5万平方米，拥有328间摩登雅致客房及套房，配有舒适的办公区、宽大的浴室、高速网络接口及完善的设施。洲际特色餐饮中西合壁，引领消费新时尚，彩丰楼中餐厅及全日制餐厅为您提供精美菜肴，亦可享受便捷的订餐服务。酒店配套2900平方米多功能会议场地，建有10间会议室，包括1600平方米大宴会厅，无论政务商务会议活动或婚礼庆典，皇冠假日会务团队都会针对需求量身定制个性化方案，助力活动精彩圆满。酒店健身房配有一流的健身器材和标准游泳池，通过健康活力的健身时光释放压力、提升自我。酒店大堂吧啜饮一杯晚间鸡尾酒，为身心蓄满能量。酒店以专业、高效、灵活和彰显人性化的服务理念，从细微之处关注有效平衡工作与生活，致力打造更好的商旅新体验，助力宾客每一次商旅都高效顺利、灵感激发、收获成功。威海滨海皇冠假日酒店将为您提供尽展才华的舞台，蓬勃发展的机会，给您创造非凡的可能。因为您，世界将大有不同。欢迎您加入威海滨海皇冠假日酒店。InterContinental Hotels Group PLC (IHG) is the world's most global hotel company and the largest by number of rooms. Crowne Plaza Weihai Binhai is fully managed and operated by InterContinental Hotels Group and represents the first international high-end brand five-star hotel in Weihai. Located at No. 368 Songjian Middle Road, Economic and Technological Development Zone, Weihai, the hotel is built alongside Xiaoyao Lake and is adjacent to the Weihai International Economic and Trade Exchange Center and Xiaoyao Bay Seaside Bathing Beach, where the lake meets the sea, creating a picturesque landscape.The hotel, with a construction area of 55,000 square meters, offers 328 modern and elegant guest rooms and suites, all equipped with comfortable working areas, spacious bathrooms, high-speed internet access, and comprehensive facilities. The InterContinental signature dining experience combines Chinese and Western cuisines, setting new trends in culinary consumption. Cai Feng Lou Chinese Restaurant and the all-day dining restaurant provide a variety of exquisite dishes, with convenient room service also available.The hotel features 2,900 square meters of multifunctional meeting space, including 10 meeting rooms and a grand ballroom spanning 1,600 square meters. Whether for government or business meetings, events, or wedding celebrations, the Crowne Plaza Meetings & Events team will tailor personalized solutions to meet your needs, ensuring the success of your event.The hotel's fitness center is equipped with top-of-the-line fitness equipment and a standard swimming pool, where you can relieve stress and enhance yourself through a healthy and energetic workout. Sip an evening cocktail in the hotel's lobby bar to recharge your body and mind.With a service philosophy that is professional, efficient, flexible, and people-oriented, the hotel pays attention to the details to help you achieve a good balance between work and life. We are committed to creating a better business travel experience, ensuring that every journey is efficient, inspiring, and successful.Crowne Plaza Weihai Binhai will provide you with a stage to fully display your talents, opportunities for vigorous development, and the possibility to create something extraordinary. Because of you, the world will be greatly different.Welcome to join Crowne Plaza Weihai Binhai .