招聘宴会服务经理_威海滨海皇冠假日酒店招聘信息-最佳东方

· Effectively manage the banquet by ensuring the following:

· 有效管理宴会厅的日常工作，确保日下工作正常进行：

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。

o Adhere to opening and closing procedures

o 遵守开始营业和结束营业的程序。

o Adhere to bill paying procedures

o 遵守规定的结账程序。

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

o 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

o Personally meet and farewell a minimum of 80% of your customers

o 亲自迎送80%以上的客人。

o Encourage and motivate staff to provide optimum service during all shifts

o 激励在岗员工为客人提供卓越的服务。

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

· Manage special event concepts

· 特别活动的概念管理工作。

· Anticipate market changes and review operations when necessary

· 善于预测市场的变化情况，并在必要时审评运营工作。

· Conduct competitor analysis

· 对竞争对手进行分析。

· Create positive publicity opportunities

· 创造良好的公众宣传机会。

· Manage customer database and utilize effectively

· 管理顾客数据库并有效的加以使用。

· Up-sell property facilities

· 推销酒店的设施。

· Actively pursue cost saving measures

· 积极的实行节约成本的方法。

· Recycle wherever possible

· 尽可能再利用能源。

· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

· 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。

· Manage wage and beverage cost

· 管理工资和饮料成本。

· Forecasting

· 进行预测工作。

· Stock control

· 有效的控制存货。

· Analyze food and beverage statistics through point of sale system

· 通过销售点销售系统分析餐饮统计数据。

· Works with Superior on manpower planning and management needs

· 和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

· 和上级领导一起编制和管理部门预算。

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