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· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintains effective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service by ensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清洁瓷器
o Waiter stations are prepared
o 准备好服务台
o Cutlery is placed for buffet and table service
o 摆放好自助餐桌上的餐具
o Tables are set
o 摆设好餐台
o Reservations are read and familiarized
o 阅读并熟悉预订
o Special occasions are ready
o 准备好特别活动
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service and guest comfort
o 酒吧准备就绪为客人提供舒适的服务。
o Carries out effective service by ensuring:
o 高效的提供服务：
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily specials are explained and upsold
o 说明并推销每日特价
o Food orders are processed accurately
o 准确的下餐单
o Trays and tray jacks are effectively used
o 有效的利用托盘和托盘架
o Food orders are taken quickly
o 快速的为客人写餐单
o Payment methods are handled accurately
o 确的处理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularly cleaned
o 定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverage service by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned
· 承担相关的职责和安排的特别项目。
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酒店业--国际高端酒店/5星级
100-499人
股份制企业
洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。威海滨海皇冠假日酒店由洲际酒店集团全权运营管理，是威海首家国际高端品牌五星级酒店。酒店位于威海市经济技术开发区淞涧中路368号,依逍遥湖而建，比邻威海国际经贸交流中心、逍遥湾海水浴场，湖海相连、风光旖旎。酒店位置优越，地处威海千里山海自驾公路最美路段，距离威海火车站约13公里、威海大水泊国际机场约30公里，可轻松到达国内主要城市地区。 酒店建筑面积5.5万平方米，拥有328间摩登雅致客房及套房，配有舒适的办公区、宽大的浴室、高速网络接口及完善的设施。洲际特色餐饮中西合壁，引领消费新时尚，彩丰楼中餐厅及全日制餐厅为您提供精美菜肴，亦可享受便捷的订餐服务。酒店配套2900平方米多功能会议场地，建有10间会议室，包括1600平方米大宴会厅，无论政务商务会议活动或婚礼庆典，皇冠假日会务团队都会针对需求量身定制个性化方案，助力活动精彩圆满。酒店健身房配有一流的健身器材和标准游泳池，通过健康活力的健身时光释放压力、提升自我。酒店大堂吧啜饮一杯晚间鸡尾酒，为身心蓄满能量。酒店以专业、高效、灵活和彰显人性化的服务理念，从细微之处关注有效平衡工作与生活，致力打造更好的商旅新体验，助力宾客每一次商旅都高效顺利、灵感激发、收获成功。 威海滨海皇冠假日酒店将为您提供尽展才华的舞台，蓬勃发展的机会，给您创造非凡的可能。因为您，世界将大有不同。欢迎您加入威海滨海皇冠假日酒店。InterContinental Hotels Group PLC (IHG) is the world's most global hotel company and the largest by number of rooms. Crowne Plaza Weihai Binhai is fully managed and operated by InterContinental Hotels Group and represents the first international high-end brand five-star hotel in Weihai. Located at No. 368 Songjian Middle Road, Economic and Technological Development Zone, Weihai, the hotel is built alongside Xiaoyao Lake and is adjacent to the Weihai International Economic and Trade Exchange Center and Xiaoyao Bay Seaside Bathing Beach, where the lake meets the sea, creating a picturesque landscape.The hotel, with a construction area of 55,000 square meters, offers 328 modern and elegant guest rooms and suites, all equipped with comfortable working areas, spacious bathrooms, high-speed internet access, and comprehensive facilities. The InterContinental signature dining experience combines Chinese and Western cuisines, setting new trends in culinary consumption. Cai Feng Lou Chinese Restaurant and the all-day dining restaurant provide a variety of exquisite dishes, with convenient room service also available.The hotel features 2,900 square meters of multifunctional meeting space, including 10 meeting rooms and a grand ballroom spanning 1,600 square meters. Whether for government or business meetings, events, or wedding celebrations, the Crowne Plaza Meetings & Events team will tailor personalized solutions to meet your needs, ensuring the success of your event.The hotel's fitness center is equipped with top-of-the-line fitness equipment and a standard swimming pool, where you can relieve stress and enhance yourself through a healthy and energetic workout. Sip an evening cocktail in the hotel's lobby bar to recharge your body and mind.With a service philosophy that is professional, efficient, flexible, and people-oriented, the hotel pays attention to the details to help you achieve a good balance between work and life. We are committed to creating a better business travel experience, ensuring that every journey is efficient, inspiring, and successful.Crowne Plaza Weihai Binhai will provide you with a stage to fully display your talents, opportunities for vigorous development, and the possibility to create something extraordinary. Because of you, the world will be greatly different.Welcome to join Crowne Plaza Weihai Binhai .
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