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1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and those vacant rooms are cleaned according to arrival schedules.
3. Control the availability of rooms, room types, accuracy of room count and rate categories together with Direct of Rooms
4. Maximize occupancy, revenue and average rate while maintaining high service standards.
5. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
6. Be aware of all establishment credit policies and procedures.
7. Approve upgrades and special amenities
8. Co-ordinates the procedures involved in guest recognition programs including VIPs
9. Adhere to complimentary room’s procedure.
10. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously.
11. Conduct guest room inspections together with the Executive Housekeeper
12. Responsible for handling of reservations when reservation office is closed
13. Responsible for the compilation of statistics for Front Office and the provision of reports relation to that area
14. Set up systems to capture guest feedback and present to management on a regular basis
15. Oversees the library, ensuring adequate supply of books, magazines, newspapers, videos, CDs and games as well as the Business Centre operation.
16. Ensures accurate and up to date information is available including tours and sightseeing, and implements booking procedures
17. Ensures that all guest billing procedures are handled correctly, minimizing rebates
18. Liaises with the transportation company to ensure efficient guest transfers.
19. Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.
20. Prepares, monitors and controls the hotel’s annual Front Office budget
21. Maintain efficient administration within the department preparing and submitting operational reports on time
22. Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems
23. Coaches, counsels, disciplines and develops subordinate employees
24. To maintain all records for the purpose of legal and governmental purposes.
Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with more than 49 hotels and resorts, 64 spas, 70 retail galleries, and three golf courses in 24 countries. Banyan Tree China has 17 resorts in 16 cities in China悦榕集团是顶尖度假村、酒店及 Spa 的跨国营运开发商。目前于 24 个国家拥有超过49 家酒店及度假村、64 间 Spa、70 间精品店及三座高尔夫球场。悦榕中国旗下目前于中国16个城市拥有17家酒店。 The Group’s primary hotel business is centered on five brands: the award-winning Banyan Tree and Angsana, as well as newly established Cassia, Dhawa and Garrya. As a leading operator of spas in Asia, Banyan Tree’s spas are one of the key features in their resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations.悦榕集团的酒店核心业务集中于旗下五个个品牌：备受赞誉的悦榕庄与悦椿品牌，及新近推出的全新品牌悦梿、悦苑及悦柳。身为亚洲顶级 Spa 先锋，悦榕 Spa 是我们旗下度假村和酒店的重要特色之一，同时以零售业务为主的悦榕阁也成为度假村、酒店和 Spa 的完美补充。 谢谢您对悦榕庄和悦榕庄职位的关注，欢迎您通过电子邮件的方式将您的简历发送至如下邮箱：我们会认真阅读并妥善保存每一份简历，遇到合适的岗位空缺时，我们会尽快与您联系。