Front Office Manager前厅部经理
1万-1.2万
停止招聘
发布于 07-07
Front Office Manager前厅部经理
1万-1.2万
湖州 | 5年以上 | 大专 | 招1人
停止招聘
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职位描述

1.      Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

监管和协调所有前厅下属员工,确保每日运营事务及时的处理并且达到客人期望。

2.      Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and those vacant rooms are cleaned according to arrival schedules.  

协调客房部以确保所有客人的房间要求得到满足,进店房在进店前是干净的。

3.      Control the availability of rooms, room types, accuracy of room count and rate categories together with Direct of Rooms

与客务部经理一起控制待用房间、房间类型,确认房间数量与房价类别。

4.      Maximize occupancy, revenue and average rate while maintaining high service standards.

在维持高标准服務水平前提下尽量提高客房出租率、客房收益、平均房价。

5.      Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.

控制保存和更新客施资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。

6.      Be aware of all establishment credit policies and procedures.

清楚明确地建立信用政策和程序。

7.      Approve upgrades and special amenities

批准升级和特别贈品。

8.      Co-ordinates the procedures involved in guest recognition programs including VIPs

协调相关确认客人的程序,包括VIP客人。

9.      Adhere to complimentary room’s procedure.

坚持免费房程序。

10.      Ensure Front Office personnel handle guest registration efficiently, promptly and courteously.

确保前厅部员工高效、快速、礼貌地处理客人登记。

11.      Conduct guest room inspections together with the Executive Housekeeper

与行政管家一起查房。

12.      Responsible for handling of reservations when reservation office is closed

负责处理预订部下班后的预订

13.      Responsible for the compilation of statistics for Front Office and the provision of reports relation to that area

负责前厅部资料和其它相关报告编制。

14.      Set up systems to capture guest feedback and present to management on a regular basis

建立顾客反馈系统,定期向上级汇报。

15.   Oversees the library, ensuring adequate supply of books, magazines, newspapers, videos, CDs and games as well as the Business Centre operation.

全面控制图书馆,确保书、杂志、报纸、录像,CD和游戏等和商务中心的运营。

16.   Ensures accurate and up to date information is available including tours and sightseeing, and implements booking procedures

确保准确和及时的信息,包括旅游和观光,以及相关预定情况。

17.   Ensures that all guest billing procedures are handled correctly, minimizing rebates

确保所有客人的账目都正确,并且最小化扣减。

18.   Liaises with the transportation company to ensure efficient guest transfers.

与交通公司协调已确保客人高效的交通。

19.   Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.

与销售和预订协调,以确保商业机会最大化和高效的处理房间预订。

20.   Prepares, monitors and controls the hotel’s annual Front Office budget

准备、监管和控制酒店前厅每年的预算。

21.   Maintain efficient administration within the department preparing and submitting operational reports on time

在部门内部维护高效的行政管理,按时准备和递交运营报表。

22.   Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems

确保员工的选拔,培训,评估和奖励在员工管理系统内。

23.   Coaches, counsels, disciplines and develops subordinate employees  

培训,鼓励,劝诫和发展下属员工。

24.   To maintain all records for the purpose of legal and governmental purposes.

保证各种记录符合法律及政府的规定。


其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-熟练
计算机能力:熟练
年龄要求:28-40岁
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公司地址
上海市闵行区顾戴路2337号丰树商业城D栋10楼B
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职位联系人
Tina Yuan
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  • 酒店业--国际高端酒店/5星级
    行业
  • 50-99人
    规模
  • 外商独资.外企办事处
    企业性质
Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with more than 49 hotels and resorts, 64 spas, 70 retail galleries, and three golf courses in 24 countries. Banyan Tree China has 17 resorts in 16 cities in China悦榕集团是顶尖度假村、酒店及 Spa 的跨国营运开发商。目前于 24 个国家拥有超过49 家酒店及度假村、64 间 Spa、70 间精品店及三座高尔夫球场。悦榕中国旗下目前于中国16个城市拥有17家酒店。 The Group’s primary hotel business is centered on five brands: the award-winning Banyan Tree and Angsana, as well as newly established Cassia, Dhawa and Garrya. As a leading operator of spas in Asia, Banyan Tree’s spas are one of the key features in their resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations.悦榕集团的酒店核心业务集中于旗下五个个品牌:备受赞誉的悦榕庄与悦椿品牌,及新近推出的全新品牌悦梿、悦苑及悦柳。身为亚洲顶级 Spa 先锋,悦榕 Spa 是我们旗下度假村和酒店的重要特色之一,同时以零售业务为主的悦榕阁也成为度假村、酒店和 Spa 的完美补充。 谢谢您对悦榕庄和悦榕庄职位的关注,欢迎您通过电子邮件的方式将您的简历发送至如下邮箱:我们会认真阅读并妥善保存每一份简历,遇到合适的岗位空缺时,我们会尽快与您联系。 
上海市闵行区顾戴路2337号丰树商业城D栋10楼B
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