• 五险一金
• 带薪年假
• 包吃包住
• 一周双休
• 免费班车
• 节日福利
• 年度团建
• 全勤奖
• 各类提成
• 夜班津贴

Specific Duties具体职责
Handle all duties according to hotel policies, procedures, internal rules and standards. 根据酒店规章制度及内部的标准及规则处理所有事宜
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.了解酒店日常运营；检查每日事件表，布告栏；及时更新所有变化及新的程序及事件
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.从每日例会中得到基本的事件信息，以便于更有效的解决每日可预见的事宜
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.了解房价，包价、折扣及推销等信息并知道如何处理
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.了解酒店客房，位置，设施，家俱及其它提供的服务设施
Strictly follow all cash handling and banking procedures to check out all customers efficiently. 严格按照现金及银行卡使用流程为客人办理离店手续
Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues. 良好的操作MARSHA及OPERA系统及使用门卡系统
Perform guest registration and room assignment and accommodate special requests of all customers.办客人办理入住、房间分配及满足有特殊需求的客人的住宿要求。
Know how to follow hospitality guidelines.了解如何遵守酒店业方针
Answer phone calls according to standard by using proper telephone etiquette and within three rings.按照标准使用恰当的电话礼仪及在三声内接听电话
Know how to operate safety deposit box.了解如何运作保险箱
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. 确保前台及后台区域的干净整洁。利用空闲时间整理
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 协理处理客人的问题及客人的要求。确保所以客人的问题都是使用万豪Learn模式                                                                                                                                                          
Take action to participate in hotel incentive program. Familiar with hotel sale strategy. 积极参与酒店的激励计划，熟悉酒店销售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.灵活掌握工作流程，了解酒店运营，必要的时候协助同事按时完成工作
Use OPERA/MARSHA password with discretion; Log off the terminal when leaving the area.正确使用OPERA/MARSHA的密码；离开工作区域时及时退出
Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 确保在客人离店时将余额准确的退回到客人的信用卡里；提供准确账务的发票
Bank out at the end of each shift by following the blind dropping procedure strictly. 每个班次结束时，严格按照程序进行结账及投账。Report any unusual occurrence or requests to manager immediately.及时向经理汇报任何不寻常的事情或要求
At all times strive to represent Marriott in the most professional manner.任何时候都力求用非常专业的方式代表万豪
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.随时严格要求自己，在前台工作时保持高度警惕。
Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.熟悉早班，中班及夜班的检查清单，确保每天的正常运营

       北京星河湾酒店位于北京市朝阳区朝阳北路四季星河路6号，距首都国际机场及CBD商圈分别为25分钟、10分钟车程。      北京星河湾酒店环抱千亩翠绿，置身其中更犹如世外桃源。现拥有64间豪华贵宾楼客房，配有各式餐厅，酒吧，户内户外豪华泳池，桑拿，以及网球，羽毛球，台球，乒乓球各式运动场所，是集住房、中西餐饮、宴会、康体为一体的综合型精品商务酒店。        北京星河湾酒店风格呈地中海的园林式建筑，酒店拥有大规模、高密度绿化带，东侧栽有樱花，置身其中如沐樱花浴，目前酒店有自己的管理酒店管理公司，酒店管理公司总部位于广州，分别在广州、上海、北京、山西、等地区都设有酒店分公司。 其中正在运营的酒店有：广州星河湾酒店、半岛星河湾酒店、上海星河湾酒店、浦东星河湾酒店、山西太原星河湾酒店、西安、青岛星河湾酒店，星河湾酒店是一个有这专业管理团队的酒店管理公司，在这里有良好的晋升机制，欢迎各位加入。