• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动

 
主要职责
Main Duties
 
 
宾客服务
Customer Service
 
            协助保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。
Assists to ensures the delivery of brand promise and provides exceptional guest service at all times.　
            协助保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。
Assists to ensures provides excellent service to internal customers in other departments as appropriate.　
            以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
            与同事保证良好的关系。
Maintains positive guest and colleague interactions with good working relationships.
 
 
 
财务
Financial
 
           利用工作轮换，丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。
Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
            协助发出维修、保养申请，确保设备设施得到妥善的保养和维修。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
            采用新的技术和设备，提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system　
            对破损进行高效管理，向运作部门不断提供反馈，作为减少破损及丢失的依据。
Assists to ensure that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses.
有效控制部门破损，在规定范围之内。
Effectively control department breakage within the prescribed scope.
 
 
 
营运
Operational
 
            协助全面落实酒店餐饮部的各项标准。
Assists to ensures that minimum brand standards have been implemented.
            充分落实凯悦温情和餐饮部经典20条。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
            团队协作，主动灵活待客，顾客至上，酒店的大局为重。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
             协助确保管事部的员工始终会以主动灵活的工作方式与其他部门的员工共事。时刻铭记我们的工作理念是“我们群策群力”。
Assists to ensures that Stewarding employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
            保证按照操作手册使用餐饮部内的所有设备。
Ensures all F&B equipment and other facilities in the kitchen are maintained according to the Departmental Operations Manual requirements.　
            努力满足餐饮各部门的需求。
Constantly strives to satisfy the needs of the Outlet by providing the necessary operating equipment.　
 
            严格控制库存，和固定设施的使用。
Strictly adheres to the par stocks for all operating equipment, supplies, inventoried items.
            保养和清理每个厨房及厨房内的设施。
Maintains the cleanliness of the kitchens and equipment.　
            协助保证餐饮部后场的干净有序。
Assists to ensure that the back-of-house areas are kept clean and organised.　
            确保垃圾被及时清理，并确保每天放好卷纸及补满皂液盒。
Ensures garbage are disposed off properly and ensuring that paper towel dispensers and soap dispensers are filled daily.
            向管事部经理报告所有问题，以进行解决和跟办。
Reports any difficulty or problem to Stewarding Manager for solution or follow-up actions.
            确保正确操作清洗餐盘、杯子、碟子、银器等的自动洗碗机。
Ensures proper handling of the automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes
            确保根据所设标准洗净餐具、瓷器、玻璃器皿及银器。
Ensures tableware, chinaware, glassware, and silverware are washed and cleaned as per the established procedures.
            给员工安排培训提高他们的专业知识和技能。　
Conducts training to improve employees’ knowledge and skills.
            协助进行每季度对运营设备及营业用品的盘点。
Assists in conducting quarterly inventory checks on all operating equipment and supplies.
 
            根据酒店的“失物招领”处理程序处理所有“失物招领”物品。
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.
            协助保证为每个餐厅提供洁净干燥的设施。
Assists to ensure that each outlet is supplied with clean and dry operating equipment.　
            协助保证为每个厨房提供洁净干燥的厨具。
Assists to ensure that the food production areas are supplied with clean and dry kitchen utensils.
            监督夜间厨房清洁工作和餐饮部的后场区域。
Assists to supervise night cleaning contractors in kitchen and back-of-house food and beverage areas.　
            确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。
Assists to ensure that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.　
            确保按照部门营运手册的要求保养好厨房的餐饮设备及其它设施。
Assists to prepare and issue repair and maintenance job orders to ensure the proper maintenance of the kitchen.
 
总则
General
 
            协助监督所有管事部员工的出勤，仪表，保证所有人的着装，个人形象,卫生符合部门和酒店的要求。
Assists to oversees the punctuality and appearance of all Stewarding employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
            通过适当的培训，增强我们员工的技能，提高工作效率。
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
            激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
            支持凯悦酒店人本哲学的落实。坚持贯彻酒店的核心理念文化和特色。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
            保证所有的员工熟悉我们的员工守则和规定。
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
 
            保证所有的员工遵守酒店有关于火灾，危险物品的使用和安全方面的规定。
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
            了解员工意见调查的结果，对合理要求作出相应的调整。
To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
 
其他责任
Other Duties
 
            在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦国际。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
            理解并遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
 
            确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
            根据行业、公司和酒店对于餐饮职能要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
            需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
            执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.

酒店介绍镇江苏宁银河国际酒店是由苏宁控股集团打造的地标性品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁银河国际酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁银河酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁银河国际酒店，积极向上并充满热忱的团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！