• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

主要职责
Main Duties
 
 
 
行政
Administration
 
 
§  协助确保财务部活动符合酒店策略，并在适宜的地方开展酒店活动。
Assists to ensure that the Finance activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§  监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.
§  定期主持召开部门沟通会并确保分部门例会和会议的有效性和进行的必要性。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
§  维护所有关于成本运作设施和固定资产及经营设备方面的记录。
Maintains files for all pertinent cost audit Operating Equipment and FF&E records.
 
 
 
宾客服务
Customer Service
 
 
§  确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§  确保员工在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§  礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
 
 
 
Financial
财务
 
 
§  确保遵循所有酒店、公司和本地规则、财务记账相关的政策和条例、以及现金管理和执照的相关政策，包括及时和准确的财务信息报表。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
§  通过使用多种技能、多项任务及灵活的员工编制基数来最大化员工生产率，以满足酒店的财务目标和客人期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§  协助进行盘点管理和酒店营运设备和其他设施持续的维护。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§  以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
§  全面了解凯悦酒店集团在成本审计方面的目标，对于物料管理部的活动建立一个有效的审计系统。
Understands thoroughly Hyatt Hotels Corporation objectives in Cost Audit as to provide an effective auditing system for the activities of the Materials Management division.
§  为会计部门和其它控制部门准备日报和月报提供必要的成本汇总表。
Provides summary reports of the costs required by the Accounting and Control division to prepare daily and monthly reports.
§  为部门主管提供必要的成本数字，以便他们经营各自的利润中心。
Provides Heads of Departments with the cost figures necessary for them to operate their individual profit centre profitably.
§  确保操作级别人员输入准确的数据。
Ensures accurate data input by operation level personnel.
§  审核后台的活动，即物资管理和中央厨房 。
Audits back-of-house functions; namely, materials management and the commissary kitchen.
§  审核餐饮部各营业点每天的运作。
Audits the day-to-day operation of all food and beverage outlets.
§  全面熟悉物料部门的运营，包括收货、采购、发货、仓库和厨房的运作。
Fully conversant with operation of the Materials Department, i.e. receiving, purchasing, issuing, storing and commissary kitchen.
§  全面掌握内部控制程序。
Fully familiar with internal control procedures.
§  确保所有采购请求及其他存货的采购经过总经理和财务部总监的批准。
Ensures that all purchase requests, other than inventory items, are approved by the General Manager and Director of Finance.
§  关注改进生产力水平在可接受的标准下谨慎管理能源/薪资的成本，确保所有设备的优化组合和高效利用。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§  确保员工熟练掌握新技术和新设备，通过“灵活处理工作”来改善员工生产率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
§  确保员工了解所有内部规章制度并遵照执行。
Ensures that all in-house rules and regulations are communicated to associates and implemented.
 
 
 
营运
Operational
 
 
§  确保每个采购项目都有三家报价。
Ensures that three quotations have been obtained for all items purchased.
§  确保了解SCALA系统（物料管理系统）。
Ensures thorough understanding of the SCALA system (Materials Management System).
§  监督和确保采购获得更新和准确的报价。
Monitors and ensures that Purchasing obtains up-to-date and accurate quotations.
§  确保建立准确标准的水平，定单应与事先设立的标准水平一致，除非得到批准，否则不可变更采购单。
Ensures that accurate par levels are established and ordering is done in accordance with the set par and no alterations are to be made to the purchase orders unless approved.
§  参与年采购或有关存货项目的大型采购的正式谈判。
Participates in formal negotiations for annual or large contracts involving inventory items.
§  确保所有供应商的货物运送至收货部。
Ensures that all goods delivered by suppliers are channelled to the Receiving Department.
§  确保所有的工作按标准正常运行。
Ensures all scales are working properly.
§  确保所有的货物有人看管。
Ensures that all goods are not left unattended.
§  确保所有发票盖章且有物料文员签字，所有的直接采购的项目也应有需求部门经理签字。
Ensures that all invoices are stamped and signed by the Materials clerk.  All direct purchased items should also be signed by the outlet manager.
§  抽查货物是否符合规格。
Spot checks to ensure that goods are received as per specifications.
§  确保所有收到的货品和项目是按照送货的计划时间表，适时按照有关规定的政策和程序的要求检查质量和相关的文件。
Ensures all goods and items are received according to delivery schedule, properly checked on quality and are documented according to the related policies and procedures.
§  确保所有液体瓶子具有相应的控制标签和商标。
Ensures all liquor bottles are stuck and stamped with the appropriate control labels.
§  审核每月库存，并准备盘点调节表。
Audits monthly stock take and prepares stock reconciliation for all stockrooms.
§  准备每日的食品和饮料的实际成本报告和预计成本报告。
Prepares daily food and beverage actual/ potential cost report.
§  确保每月采购单和可支付账目相平衡。
Ensures that all monthly inventories purchased are in balance with the accounts payable.
§  准备月底成本审核报告，包括所有仓库的调节表。
Prepares month-end cost audit report, which includes reconciliation of all storerooms.
§  确保所有方针及程序的执行，计算手头的现金，检查可流通票据的接收和支出。
Ensures that all policies and procedures are being followed. Counts cash on hand, inspects notes receivable and payable, negotiable.
 
 
 
人事
Personnel
 
 
§  协助监督所有成本审计员工的出勤和仪容仪表，确保员工穿着合体的制服，并符合酒店和部门的仪表卫生标准。
Assists to oversee the punctuality and appearance of all Cost Audit associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§  进行员工年度表现发展评估，帮助员工实现自己的职业目标。
Conducts annual Performance Development Discussions with Cost Audit associates, supports them in their professional development goals.
§  确保与酒店内部各个级别的员工之间保持良好的工作关系，积极关心他们的安全与发展。
Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.
§  鼓励员工创新和变革，接受挑战，并对他们的工作贡献表示认可。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§  在各个部门支持以人为本的理念的推行。
Supports the implementation of The People Philosophy in every department in the hotel.
§  培养财务部员工根据营运、财务和行政的理念工作。
Develops Accounting Clerk to work following the operational, financial, administrative philosophies.
§  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有员工进行紧密督导。
Through hands-on management, supervises closely all Accounting Clerk in the performance of their duties in accordance with policies and procedures and applicable laws.
§  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。
Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
 
 
 
其他
Other Duties
 
 
§  了解与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in associate and industrial relations.
§  确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§  与竞争对手的酒店代表、生意伙伴和其他公司组织，包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.
§  根据行业、公司和酒店的变化，对财务部职能作出相应调整。
Responds to changes in the Finance function as dictated by the industry, company and hotel.
§  阅读并理解员工手册，遵守酒店的制度和规定，特别是关于消防、卫生、健康和安全方面的政策和流程。
Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt Hotels Corporation.
§  按要求参加培训和会议。
Attends training sessions and meetings as and when required.
§  完成被分配的其他合理的职责和责任。
Carries out any other reasonable duties and responsibilities as assigned.

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