Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals.
Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule.
Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations.
Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures.
Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer.
Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards.
Supervises and carries out special projects.
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
Participates and contributes in discussion related to modifications of equipment when required.
Maintains the engineering store and keeps close control on consumption of material and inventory.
Prepares orders for spare parts as to maintain the par stock for emergency requirements.
Submits request to the Engineering Manager for the purchases of parts and consumables.
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees.
Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets.
Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager.
Follows up on purchasing requirements with Materials department.
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.
Maintains the Engineering Daily Log Book.
Submits all guest/ employee incident reports on a timely basis.
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.
Payroll & Productivity Management
Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), multi-skilling and multi-tasking.
Directs subordinates to ensure productivity meets Hyatt International Engineering Operations Manual requirements.
Reviews and constantly seeks productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
Assists with the development of engineering employees to work following the operational, financial, administrative philosophies and ensuring employees are multi skilled and perform multi tasks.
Through hands-on management, supervises closely all Technicians in the performance of their duties in accordance with Policies & Procedures and applicable laws.
Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Engineers in the training and development of employees.
Develops and assists with training activities focused on improving skills and knowledge.
Ensures employees have a complete understanding of Rules & Regulations, and that behaviour complies.
Monitors employee morale and provides mechanisms for performance feedback and development.
Conducts annual Performance Development, providing honest and appropriate feedback.
Effectively communicates guiding principles and core values to all levels of employees.
Ensures services provided by the Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
Attends and contributes to all Meetings as required.
Ensures all employees provide courteous and professional service at all times.
§ 礼貌而高效的处理顾客和员工的提问，如若无法立即解决需汇报投诉和问题，并及时回馈和跟进。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Schedules and ensures employees attend all Core training and related skills training.
Assists in maintaining a high level of safety and security for guests and hotel property.
To be fully conversant with all fire exits, emergency telephone numbers and facilities.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.