Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of hotel facilities, features and services.
Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.
Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.
Follows up sales leads to identify prospects.
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
Professionally conducts routine telemarketing activities to identify new accounts.
Entertains and conducts hotel inspections to clients whenever required.
Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.
Achieves the monthly and annual personal target and the segment target room night production and room revenue.
Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.
Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
Establishes an efficient Trace File to ensure that all business booked is properly tracked.
Submits Sales report to Sales Manager in a timely manner.
Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
Attends and contributes to all Meetings as required.
Ensures all associates provide courteous and professional service at all times.
Handles guest and associate enquiries in a courteous and efficient manger, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.