• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动

营运
Operational
 
§ 遇到投诉或问题，如不能立即解决，则向领班/副理汇报。
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
§ 确保具有营销员的态度，抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
§ 确保具有高水准的酒店产品知识及本地信息。
Ensures a high level of product knowledge of hotel and local area.
§ 确保始终有高水平的宾客服务。
Ensures a high level of customer service is consistently maintained.
§ 确保将来自任何客人或其他部门的反馈及时并准确地汇报给副理。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
§ 确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
§ 遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relating to Housekeeping.
§ 遵守房务部制定的系统及程序。
Complies with all systems and procedures as laid down by the Rooms Division.
§ 履行清洁及服务客房的日常职责，确保客房的清洁达到凯悦品牌标准。
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
§ 负责储存、发放和维护物资、布草、洗衣及客衣。
Stores, issues and maintains supplies, house linen and laundry, guest laundry.
§ 分拣、清点、折叠、标注及搬运布草。
Sorts, counts, folds, marks, or carries linens.
§ 补充用品，如水杯及书写用具。
Replenishes supplies such as drinking glasses and writing supplies.
§ 根据安排，对地面进行打扫、擦洗及吸尘。
Sweeps, scrubs, and vacuums floor as assigned.
§ 清洁毛毯、地毯、布艺家具及窗帘。
Cleans rugs, carpets, upholstered furniture, and draperies.
§ 为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Dusts furniture. Washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.
§ 清空垃圾桶及清洁烟灰缸。
Empties wastebaskets, empties and cleans ashtrays.
§ 将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area. 
§ 补充浴室用品。
Replenishes bathroom supplies.
§ 服务并清洁包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。
Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
§ 报告所有遗失及损坏的酒店财产。
Reports missing and damaged hotel property.
§ 依照酒店的“失物招领”程序，报告并上交“失物招领”物品。
Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
§ 清理并维护所有用品、设备及储藏室的整洁。
Cleans and maintains all supplies, equipment and storage rooms.
§ 清洁浴室、窗户、镜面、固定设施及设备。
Cleans the bathroom, windows, mirrors, fixtures and equipment.
§ 根据客房部规定填写每日工作报表。
Complete daily work sheet according to Housekeeping Department principle.
§ 根据酒店政策和客房部规定使用和管理钥匙。
Use and control hotel keys according to hotel policy and Housekeeping principle.
 
 
总则
General
 
§ 确保始终提供礼貌和专业的服务。
Provides courteous and professional service at all times.
§ 根据安排参加酒店培训课程，以提高工作技能及知识。
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
§ 灵活并适应在房务部内的部门及其它部门的轮换工作。
Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 

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