Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of hotel facilities, features and services.
Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
§ 预先调查并设定主要目标，利用Fidelio/ Delphi 数据库制定适合而有效的销售策略，从而扩大酒店的市场份额。
Pre-qualifies and targets prospects, utilising Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
Professionally conducts routine telemarketing activities to identify new business opportunities.
Meets and greets VIP guests upon arrival/ departure.
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.
Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.
Establishes strong contacts to source for information with regards to planned and upcoming functions / events.
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.
Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Assists with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
Assists with the preparation and regular update of the Sales &Marketing Departmental Budget in close cooperation with the Director of Sales and Associate Director of Sales, ensuring targets are met and costs are effectively controlled.
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times (Fidelio/Delphi).
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
Establishes an efficient trace File to ensure that all business booked is properly tracked.
Provides accurate reporting of Group business booked to the Sales Coordinator for monthly consolidation.