• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

主要职责
Main Duties
 
 
营运管理
Operational
 
§  确保拜访客人的专业性，运用凯悦的顾问式销售原则和销售锦囊理念。
Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
§  根据既定的目标来计划拜访客人。
Carefully plans Sales Calls into defined objectives.
§  保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed knowledge of hotel facilities, features and services.
§  对竞争对手进行密集的调查，对其酒店产品知识有这透彻的了解。
Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.
§  系统而有效地拜访现有的和潜在的范围之内的客户，把所得的发现和机会整合成报表并上交给销售部总监。
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
§  预先调查并设定主要目标，利用Fidelio/ Delphi 数据库制定适合而有效的销售策略，从而扩大酒店的市场份额。
Pre-qualifies and targets prospects, utilising Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
§  确保在销售工作中，通过销售电话和书面沟通体现酒店的高水准。
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
§  专业地进行日常电话销售，寻求并确定新的商机。
Professionally conducts routine telemarketing activities to identify new business opportunities.
§  欢迎/欢送贵宾。
Meets and greets VIP guests upon arrival/ departure.
§  计划并执行对现有的和潜在的客户的拜访，开发新的商机。
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.
§  必要时，宴请或带相关公司的代表或政府官员参观酒店。
Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.
§  建立强大的联系信息库，以便获取关于各种计划好的将要举行的活动/宴会的信息。
Establishes strong contacts to source for information with regards to planned and upcoming functions / events.
§  根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
§  完成每月和年度个人目标、公司客户房晚数和客房收入指标。
Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.
§  与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.
 
 
行政
Administration
 
§  协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。
Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
§  协助准备年度商业计划，确保部门目标充分体现酒店目标并满足员工需要。
Assists with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
§  与销售部总监/副总监密切合作，协助准备和定期更新市场营销部预算，确保达到预算目标并且有效的控制成本。
Assists with the preparation and regular update of the Sales &Marketing Departmental Budget in close cooperation with the Director of Sales and Associate Director of Sales, ensuring targets are met and costs are effectively controlled.
§  确保一个有效且准确的手动和电子文件归档系统（Fidelio/Delphi系统）。
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times (Fidelio/Delphi).
§  维护所有完整和附属的酒店销售协议书、合同和报价书的归档。
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
§  建立有效的档案跟踪系统，确保所有预订完全地被跟踪处理。
Establishes an efficient trace File to ensure that all business booked is properly tracked.
§  为销售协理提供每月团队生意报告所需的确切相关信息。
Provides accurate reporting of Group business booked to the Sales Coordinator for monthly consolidation.
 

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