• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动

主要职责
Main Duties
 
宾客服务
Customer Service
§  确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
§  适当时为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
§  礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§  与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§  与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
 
营运
Operational
§  确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§  遵循执行所有餐饮经典20条的标准。
Embraces all Food and Beverage Top 20.
§  对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§  以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§  以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§  迎接客户和引领座位。
Greets customers and seats guests accordingly.
§  按客人的消费项目录入电脑。
Computers bill according to items consumed by guests.
§  出示显示金额的账单。
Presents checks/ bill showing amount due.
§  找零钱，现金核对，并给客人开发票。
Makes change, cashes checks, and issues receipts to guests.
§  记录数额，并准备交易报告。
Records amounts received and prepares reports of transactions.
§  读取并记录收银机的钱款，并核对手头现金。
Reads and records totals shown on cash machine and verifies against cash on hand.
§  报价格及描述收费项目。
Quotes price and describes features of items for which money is received.
§  针对特别功能，给予必要的检查。
Makes necessary checks needed for specific function.
§  做好每日交接工作。
Make daily transactions on his/ her shift.
§  对顾客退回商品给予退款或销账。
Gives cash refunds or issues credit memorandums to customers for returned merchandise.
§  充分熟悉Micros系统内的各项指令。
Fully conversant with all aspects of the Micros System.
§  通过电子扫描记录有价格条码的商品价格，汇总所显示的明细，记录顾客买入成本，税金和折扣。
Operates cash register by passing price coded items across electronic scanner to record price, compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.
§  核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only genuine money been collected.
§  核对所有客人呈交的信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before to validity of the card.
§  严格遵守财政部有关出纳和现金处理的各项政策和程序。
Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.
§  报告并解释任何有差异的检查，每日交易和报告。
Reports and explains any discrepancies in outlet checks, daily transactions and reports.
§  透彻了解并理解菜单上的所有餐饮项目，有能力推荐各类餐饮组合并促销。
Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

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