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行政
Administration
 
确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
协助准备和更新部门营运手册。
Assists to prepare and update Departmental Operations Manuals as appropriate.
餐厅经理不在岗时，协助定期主持召开部门沟通会并确保分部门例会和会议确实有效，且在必要时进行指导。
Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary in the absence of the Outlet Manager.
 
宾客服务
Customer Service
 
协助确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
        协助确保员工在适当的时候为其他部门的内部客人提供优质服务。
Assists to ensure that employees provide excellent service to internal customers in other departments as appropriate.
        礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
        与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
        与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
        经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
        在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
 

市场营销
Marketing
 
        协助准备餐厅年度市场计划，作为完成餐饮部年度计划的依据
Assists prepare the outlet yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan
        不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Advises the Outlet Manager of any marketing and Public Relations opportunities to increase awareness and ultimately business.
 
营运
Operational
 
        协助确保酒店最基本的品牌标准都要被贯彻执行。
Assists to ensure that minimum brand standards have been implemented.
        确保贯彻执行所有凯悦温情和餐饮经典20条的标准。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
        对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
        以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
        确保部门员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
        在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
        对菜单上所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
        确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
        与客房部配合，确保严格执行既定的清洁计划。
   Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
        确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效且富有弹性的服务。
Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
        确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
        餐厅经理不在岗时，从准备工作、服务和菜单方面主持每日班前例会。
In the absence of Outlet Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.
 
总则
General
 
        监督部门员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of outlet employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
        经过适当培训、指导，通过提高每位员工的技能和能力将其效力发挥到最大化。
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
        指导员工进行年度表现评估，支持他们的职业发展目标。
Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.
 
        通过持续的反馈和月度会议来帮助部门培训员不断进步。
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
        与学习及发展部经理和部门服务教练协调下为员工制定计划并落实有效的培训课程。
Plans and implements effective training programmes for employees in coordination with the L&D Manager and Departmental Service Coach.
        监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
        鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 
        支持落实以人为本，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
        确保所有员工完全理解并遵守员工守则。
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
        协助确保员工遵守与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Assists to ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
        对于员工意见调查做出反馈并落实相应的改善措施。
Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦，积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com