• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动

遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
Reports complaints or problems to Team Leaders/ Assistant Manager if no
immediate solution can be found.
确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensures a sales attitude is adopted at all times and maintains an
awareness of all sales opportunities within the Hotel.
 确保具有高水准的酒店及本地的产品知识。
Ensures a high level of product knowledge of hotel and local area.
确保持续高水平的对客服务。
Ensures a high level of customer service is consistently maintained. 
 确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any
relevant feedback from either customers or other departments. 
 确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To be knowledgeable and promote/ upselling F&B outlets and other
facilities/ programmes whenever opportunities arises. 
遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relating to
Housekeeping. 
 遵守房务部定立的系统及程序。
Complies with all systems and procedures as laid down by the Rooms
Division. 
 每日对客房的清洁和服务都达到凯悦品牌的标准。
Performs routine duties in the cleaning and servicing of guest rooms
ensuring the cleanliness meet Hyatt Brand Standards. 
 补充用品，如水杯及书写用具
Replenishes supplies such as drinking glasses and writing supplies. 
 根据安排，对地面进行打扫、擦洗及吸尘。
Sweeps, scrubs, and vacuums floor as assigned. 
 清洁地毯、布艺家具及窗帘。
Cleans rugs, carpets, upholstered furniture, and draperies. 
 为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Dusts furniture. Washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.
倒空垃圾桶及清洁烟灰缸。
Empties wastebaskets, empties and cleans ashtrays. 
将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area.
 服务并清洁包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。
Services and cleans guest rooms, both stay over and check-out, including
bathroom cleaning, changing linen, vacuuming, and cleaning hallways. 
 报告所有遗失及损坏的酒店财产。
Reports missing and damaged hotel property. 
 根据酒店“失物招领”制度，报告并上交所有失物招领事项
Reports and turns in all Lost & Found items as per Hotel “Lost and
Found” policy. 
 保持所有供应品、设备及储藏室的整洁
Cleans and maintains all supplies, equipment and storage rooms. 
 清洁浴室、窗户、镜面、固定装置及设施。
Cleans the bathroom, windows, mirrors, fixtures and equipment. 
 每日盘查客房小酒吧，将客人消费入帐并补充被消费的物品。
 Is entirely
flexible and adapts to rotate within the different sub departments of the Rooms
Division or any other Department. 
 根据客房部规定填写每日工作报表。
Complete daily work sheet according to Housekeeping Department
principle. 
 根据酒店的政策和客房部的规定使用和控制钥匙。


























































































Use and control hotel keys according to hotel policy and Housekeeping
principle.

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