• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

主要职责
Main Duties
 
 
行政
Administration
 
§  确保维护一个有组织的、及时更新的人事记录档案系统。
Ensures that an organised, up-to-date filing system is maintained for all personnel records.
§  确保所有员工的行为都能符合当地的法律。
Ensures all employment practices are in keeping with local legislation.
§  确保对于员工的档案资料进行及时并保密地管理。
Ensures the timely and confidential management of associate data.
§  确保人事纪录录入人力资源系统。
Enters Personnel records into the HR System.
§  确保在员工申请工伤的过程中各种文件恰当使用。
Ensuring proper documentation for the process of associate work accidents claim.
§  根据人事经理所指派的任务，与当地的劳资机构紧密协调合作。
Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager.
§  按时准备员工离职及旷工报表。
Preparation of turnover and absenteeism reports in a timely manner.  
§  协助检查员工餐厅的食品质量及卫生状况。
Assists in checking the food quality and cleanliness of the Associate Restaurant.
§  维护各种手册及电子人事档案以确保所有所需记录的正确性。
Maintains manual and electronic personnel files, ensuring that required record keeping is accurate.
§  协助检查以确保所有员工设施能够按照标准得到维护，例如员工更衣柜、员工餐厅、员工宿舍以及员工吸烟区。
Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area.
 
 
录用及遴选
Recruitment and Selection
 
§  协助完成新员工的录用、登记，在适当的时间安排面试的事宜。
Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time.
§  维护所有的应聘要求以便从中选择合适的人选。
Maintains all applications, screens and interviews applicants suitable for positions
§  确保查阅所有的求职申请，不论通过还是拒绝都能在两周之内给予回复。
Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt.
§  协助准备酒店的招聘资料，使其能够加强宣传本酒店的特性和表达专业的企业形象。
Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image.
§  与相关学术机构及酒店专业学校保持紧密地联系。
Maintains close relationship with academic institutions and hotel schools.
§  为国外的应聘者准备签证所需要的相关文件。
Prepares the documentation process for visa applications for foreign nationals.
 
 
薪资与生产力管理
Payroll and Productivity Management
 
§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
§  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。
Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.
§  确保考勤记录能够按照既定的政策和程序进行检查。
Ensures Attendance Record check is being carried out according to the Policies & Procedures.
 
 
相关产业关系的维持
Industrial Relations
 
§  确保与酒店的管理层、员工、其他酒店、政府官员及当地社团保持紧密并专业的联系。
Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community.
§  确保长期公平的管理员工不满及行为不端，为纠正不恰当的行为及方法提供专业的意见及指导。
Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours.
 
 
员工沟通
Associate Communications
 
§  将核心价值观及行为标准有效地传达给所有层级的员工。
Effectively communicates core values and behavioural standards to all levels of associates.
§  协助管理员工认知计划。
Assists with the coordination of the associate recognition programmes.
§  协调并安排与辞职员工的访谈。
Co-ordinates and arranges outgoing associates for Exit Interview.
 
 
人员管理
People Management
 
§  发展及协助针对提高技能和知识的培训活动。
Assists with training activities focused on improving skills and knowledge.
§  确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.
§  监督员工士气并提供工作表现及发展的反馈。
Monitors associate morale and provides mechanism for performance feedback and development.
§  将指导原则及核心价值有效地传达给所有层级的员工。
Effectively communicates guiding principles and core values to all levels of associates.
 
 
总则
General
 
§  确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
§  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§  协助人事经理按时准备人力资源及人事报表。
Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner.
§  协助管理酒店的相关测评及评估。
Assists with the management of the Hotel Evaluation and Appraisal processes.
§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§  确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§  确保并实施对于办公室的保密性工作。
Ensures and practices the utmost protection of office’s confidentiality.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦，积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com