• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动

主要职责
Main Duties
财政
Financial
 
§  了解精通酒店的会计制度和程序。
Fully conversantwith the Hotel’s Accounting Policies & Procedures.
营运管理
Operational
§  及时将所有的消费和挂帐项目转到相关帐户。
Processes allcharges and credits to City Ledger, in a timely manner.
§  在对帐目进行调整或转入客人信贷帐户前，协助准备所有的挂帐调整单据给财务部总监和总经理审核并签署。
Assists to prepareall City Ledger adjustments and forward to Director of Finance and GeneralManager for review and signature before either inputting them through the SalesLedger, or before they are posted by the Guest Service Agents.
§  确保将所有的费用和信贷额正确输入到相关的帐户。
Ensures the accuracyof all charges and credits posted to the individual accounts.
§  及时准备临时帐单和每月帐项通知单递交客户，并按时跟进。
Processes invoices/folios promptly to render interim and monthly statements and to follow upletters on a timely basis.
§  及时准确的输入帐户的结算情况。
Posts settlementstimely and correctly.
§  将退回支票在挂帐帐户中予以记录。
Records the returnedchecks in the City Ledger.
§  协助监管和维护所有预付款的凭证，并在每月月底和总帐平帐。
Assists to monitorand maintain support of all advanced deposits and to balance them to the general ledger at month-end.
§  协助对客户关于帐单的查询进行适当的回复。
Assists to answerclients’ queries related to billing promptly.
§  协助和信贷经理保持紧密的联系，对于客人的查询、信用卡费用返还、帐户余额、和其他信贷条款的查询给予回复。
Assists to liaise withCredit Manager at all times regarding guest queries, credit card charge backsand open balances and general credit terms.
§  保持一份最新的按字母顺序排列的帐户资料，以供应收帐款和信贷经理使用查询。
Assists to maintain an up-to-date, alphabetically ordered,open accounts file for the use of bothAccounts Receivable and the Credit Manager.
§  对频繁发生的由旅行社支付的房费进行检查，确保和相关合同相符。
Checks frequentlyroom rate charging to travel agents are in accordance with the respectivecontracts.
§  根据已经核实的电脑报表，申请支付旅行社佣金。
Initiates payment oftravel agents’ commissions on the basis of verified computer reports.
总则
General
§  始终提供礼貌和专业的服务。
Provides courteousand professional service at all times. 
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found.
§  了解员工及行业关系中的法律法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全方面的制度。
Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety.
§  全力支持部门的培训工作，并按时参加酒店培训课程。
Fully supports theDepartmental Training Function and attends hotel training sessions as scheduled
§  确保高标准的个人形象和仪容仪表。
Ensures highstandards of personal presentation & grooming.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positiveguest and colleague interactions with good working relationships.
§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercisesresponsible behaviour at all times and positively representing the Hotel andHyatt Hotels Corporation.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Respond to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company.
其他方面
Other Comments
                                        
§  职位属“营运支持”级并享有相应的福利。
Positionis ranked as an “Operations Support” with related benefits provided.

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