• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 年度旅游
• 温馨宿舍
• 人性化管理

Position Summary职位概述

Responsible for cleanliness and service on assigned guest room floors during shift.
当班时负责所分配的楼层的清洁及服务。

1.Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
1.Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2.Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
3.Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
4.Supervise turndown service.
监督夜床服务。
5.Responsible for strict key control.
负责钥匙的严格控制。
6.Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
7.Report maintenance issues promptly to Engineering.
迅速向工程部汇报维护活动。
8.Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
9.Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
10.Monitor productivity of the unit.
监督单元工作效率。
11.Resolve disputes.
解决争端。
12.Discipline team member when necessary.
约束员工遵守纪律。
13.Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
14.Assist with the preparation of team member’s duty roster.
协助准备员工排班表。
15.Facilitate multi-skill.
鼓励员工掌握多技能。
16.Assist with team member training and development.
协助进行员工的培训和发展。
17.Provide ongoing advice and support to team member’s under your supervision.
给予所管辖的员工以不断的建议和支持。
18.Supervise team member’s performance.
指导员工表现。
19.Provide one to one instruction to team member members when required.
必要时对员工进行个别面对面指导。
20.Seek opportunities to continually improve guest service, by reporting guest comments. 
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
21.Take appropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨。
22.Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
23.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
24.Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况。
25.Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
26.Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
27.Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整
28.Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
29.Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
30.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
31.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Organizational Relationships组织关系：
Positions directly reporting to this position (titles):  
直接向这个职位汇报的是：
 
§ Floor Attendant 楼层服务员
 
 
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
 
1. Good knowledge of Housekeeping Guest floors daily operation.
具有良好的管家部楼层日常操作方面的知识。
2. Good supervisor to people and communication ability.
良好的管理及沟通能力。
3. Can speak some English at least can read from Housekeeping Fidelio/Opera.
能说简单的英文，能从电脑上读懂房态。
 
 
Required Qualifications必要的资历要求：
 
1. Minimum 1 year supervisor in Housekeeping Department.
至少具有一年楼层主管的工作经验。
2. 2-3years experience in similar capacity with international chain hotels.
两至三年同级别国际连锁酒店的工作经验。
 
 
Preferred Qualifications 更高的资历要求：
 
1. Fluent spoken English is desirable.
英语口语流利。
2. Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。
 
NOTICE 注意 :
 
The hotel business functions seven days a week, 24 hours a day.  All TMs must realize this fact and be aware that at all times it may be necessary to move TMs from their accustomed shift as business demands.
 同事須明白酒店是每周七天、每天二十四小时运转的行业。因工作需要，上班的班次会随时相应调动。
 
Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理层保留在没有提前通知的情况下对工作描述进行合理变更的权利。
 
 I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.
我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。
 
Perform other related duties and special projects.
根据工作需要履行其它的工作职责和特殊的任务

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