【岗位职责】
1、掌握当日客情及餐饮活动。
2、参与各项前台的工作。发现并上报工作中出现的问题。
3、掌握当天到店及离店的重要宾客,回头宾客。
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
7、在前台及大堂与商务楼层接待及迎送住离店的宾客。
8、协助入住商务楼层之宾客办理登记入住及离店手续。
【岗位要求】
1、专科及以上学历,专业不限;2、年龄35周岁及以下;3、具有2年工作经验;4、具有良好的仪容仪表及服务意识。
Hangzhou Wulin GDA Hotel, the former was the first official 5-star hotel in Hangzhou. First opened in 1999, it had witnessed the changes and development of Hangzhou City and over the years, it had become a fond memories of Hangzhou residents with its outstanding services and culinary offerings. The hotel undergone a major renovation in 2022, designed by the renown HBA, its artistic interior design offers discerning guest with the true feel of understated luxury.The hotel offers 207 well-appointed guestrooms and suites, equipped with luxurious and comfortable beddings and amenities, providing guest the experience of home away from home. Three distinctive restaurants and a lobby lounge providing guest with diverse dining options. With a total of around 1800 sqm of meeting and events area, the hotel is a perfect venue for inspiring meeting sand unforgettable wedding banquets.Slated to reopen in 2024, Hangzhou Wulin GDA Hotel, is ready to bring the hotel back to its glory day, a true legend reborn!杭州武林国大酒店的前身是杭州首批真正意义上的高星级品牌酒店。1999年开业,历经20余年,它见证了杭州城市的发展和变迁,它凭借优质的服务和珍馐美馔成为杭州市民心中的深刻记忆。酒店于2022年开始进行全面翻新升级,由全球酒店设计巨头HBA公司设计,其独特的室内艺术观感为独具品味的宾客带来了低调奢华的真实触感。酒店拥有207间设备齐全的客房和套房,配备豪华舒适的床上用品和设施,为您提供宾至如归的住宿体验。三个特色餐厅和大堂酒廊能满足您多元化的用餐需求。此外,1800多平方米的会议和活动场所,是您举办高端会议和典雅婚宴的理想选择。