【岗位职责】
1、收集客人意见调查问卷保持服务质量提高。
2、向客人提供准确订房信息。
3、落实”预订未到客人”的名单和每日团队取消情况。
4、为所有的预订部员工准备工作时间表和日程表。
5、管理每日/每月/每年的日常通信(函)的书写。
6、预测现有的和未来的预订情况,客房出租情况并制作预测报表。
7、熟悉处理房间预订的程序。
【岗位要求】
1、专科及以上学历;2年以上相关岗位工作经验;45周岁及以下;
2、普通话清晰,英语书面和品语表达较流利;
3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化
4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5、具有同行酒店客房销售信息收集分析能力,及时制作报表向上级反馈。
6、具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
7、能够督导团队成员的预订工作,指导下级提高电话销售能力。
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Vibrant Wulin, delicate Collector's Mansion Formerly as one of Hangzhou’s first batch five-star hotels, Hangzhou Wulin GDA Hotel, Vignette Collection now revives its glory in city centre with a total makeover. Located at the iconic Wulin Square, etched with Hangzhou's cultural imprint and adjacent to the millennia-old Grand Canal, with only a few minutes’ walk to the renowned West Lake, this luxurious new icon is perfect for business stays and leisure getaways, embodying a fusion of heritage and modernity. Designed by HBA and inspired by the famous West Lake Expo in 1920s, the hotel is transformed into a "collector's mansion" through a blend of retro and contemporary design elements. Symbolizing the cherished history and urban culture of Hangzhou, it continues to create memorable travel experiences worth cherishing. The hotel has 202 comfortable and elegant rooms and suites, four restaurants and bar featuring Eastern and Western flavours, around 1800 sqm of versatile meeting space, and comprehensive fitness facilities including a swimming pool. Nestled in the serene heart of the bustling city center, guests can savor the nostalgic melodies of in-room vinyl players, indulge in the fragrance of seasonal flowers specially prepared, and taste exquisite local cuisine infused with city memories. Experience the city's timeless charm and romantic allure, where ancient and modern blend seamlessly, and embrace a new interpretation of modern luxury lifestyle, making each stay a one-of-a-kind memorable experience. 熙盛武林,藏家府邸 前身作为杭州第一批被文化和旅游部授牌的五星级酒店之一,洲至奢选杭州武林国大酒店以崭新姿态回归城央,重现经典。 酒店坐落镌刻杭城印记的武林广场,紧邻千年京杭大运河,步行可至闻名遐迩的西湖风景区,集商务出行休闲旅居于一体。 由全球知名设计公司HBA操刀,以旧时西湖博览盛会为灵感,酒店通过复古与现代层次交织的设计细节幻化为一座“收藏家府邸”,象征对杭州独特历史底蕴与城市文化的珍藏与传承,亦在当下继续创造值得珍藏的杭州居停记忆。 酒店拥有202间舒适典雅的客房与套房、四间汇聚中西风味的餐厅与酒廊,约1800平米的会议空间、功能完备的泳池与健身设施,更可满足商务与休闲多样需求。 置身于繁华城央的僻静之地,聆听怀旧唱片机的袅袅之音,细嗅酒店特别准备的四时花香,品味带有城市记忆的珍馐名肴,尽情感受杭州古今交融的城市魅力与浪漫情怀,邂逅酒店全新演绎的现代奢雅生活方式,让每次抵达驻留,都将成为各具其趣、迥然有异的铭刻体验。