招聘前厅经理_苏州金普顿竹辉酒店招聘信息-最佳东方

JOB OVERVIEW 职位概述

Manage all aspects of the front office (for example guest registration, porter services, business centre,

telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

主管前厅所有方面事务（如：客人入住登记、行李搬运、商务中心、总机服务、礼宾服务和宾客预订），为宾客提供独特的体验，赋品牌以生命。

At Kimpton Hotels & Restaurants® we want make a different way to stay, which means we need you to:

在金普顿酒店及餐厅®，我们希望缔造与众不同的入住体验，这意味我们需要你：

Be yourself with attitude,To make a positive difference

用态度秀出真我，带来积极的影响

Leading yourself with confidence,To have the knowledge and skill to perform your role

用自信进无止境，让知识和技能为你的角色赋能

Make it count with listening,To find out what your guests want and need

用倾听缔造非凡，发现客人的需求

Make it count with responsiveness,To provide guests with what they need

用责任缔造非凡，满足客人的需求

DUTIES AND RESPONSIBILITIES工作职责

FINANCIAL RETURNS:

财务回报

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor

budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

参与准备部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理，监控预算和控制人力成本和各项费用。

Oversee night audit function and preparation of daily financial reports.

监管夜审工作并准备每日财务报告。

Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

开发各种计划，通过前台过路客管理和增销从而提高客房出租率和平均每日房价。

PEOPLE:

员工团队

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。

Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训，保证为他们配备完成工作所需的各种工具和设备。

Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。

苏州金普顿竹辉酒店简介苏州金普顿竹辉酒店位于苏州老城区，坐落在2500年历史护城河的怀抱中，闹中取静，宁静致远。酒店距离地铁5号线南园北路站仅50米，步行即可抵达苏州著名园林沧浪亭和古典山水宅园代表网师园，车行十分钟左右即可到达世界遗产名录收录的拙政园和世界文化遗产狮子林。苏州金普顿竹辉酒店的室内设计由国际知名设计师事务所SCDA打造，酒店的设计借鉴世界文化遗产苏州园林以及运河的特色，设有178间客房，包含20间尊享房以及18间临水套房。90%的客房配有阳台或庭院。在临水套房中包括4间宠物友好套房，1间双卧套房以及1间独栋双卧总统套房。宾客不仅可以透过窗户看到引人赞叹的景色，还可以在客房独立的私人露台感受大自然。苏州金普顿竹辉酒店拥有1间餐厅以及一间酒吧。中餐厅竹趣轩，主打江苏菜系；酒吧竹辉168，为宾客供应特调鸡尾酒、多种年份威士忌、复古下午茶等美食美酒体验。 24小时运营的健身中心配备先进完善的训练器械以及普拉提设备，酒店的室内恒温游泳池连接中庭的庭院景观，休闲健身的同时可感受江南水乡风情。酒店拥有750平米的会议空间，包含一间586平米的无柱式宴会厅、3个多功能会议厅以及水上户外区域，是举办创意活动、婚礼、艺术展览等活动的理想选择。