• 五险一金
• 津贴补贴
• 带薪年假
• 集团免费房
• 技能培训
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 部门团建
• 包吃包住

About Four Seasons:
Four Seasons is powered by our people. We are a
collective of individuals who crave to become better, to push ourselves to new
heights and to treat each other as we wish to be treated in return. Our team
members around the world create amazing experiences for our guests, residents,
and partners through a commitment to luxury with genuine heart. We know that
the best way to enable our people to deliver these exceptional guest
experiences is through a world-class employee experience and company culture.         



At Four Seasons, we believe in recognizing a familiar face, welcoming a new one
and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we
believe our purpose is to create impressions that will stay with you for a
lifetime. It comes from our belief that life is richer when we truly connect to
the people and the world around us.
About the location:
About the role
 
Ensure to     provide courteous, professional and efficiency service to guests all the     time. 
 
确保能够向客人提供始终如一的高效、优质、专业的服务。 
 
Follow up all     assigned tasks and other special work tasks. 
 
切实履行四季生活分配的任务和其它特别的工作计划。 
What you will do
 
Be able to     handle all telephone or email inquiries and ensure all information data     could be delivered timely and correctly. 
 
能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。 
 
Good product     knowledge of membership card information and hotel facilities. Be able to     conduct hotel tour with client. 
 
熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。 
 
Collect and     register the guest information. Ensure all application form is fully     completed. Proper explanation is given if there exists any     discrepancy 
 
跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。 
 
Conduct the     sales call as scheduled to prospect for new customer, so as to achieve the     fixed sales target. 
 
定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。 
 
Maintain a     good relationship with customers by providing an excellent after sale     service to improve the renewal rate of the membership card 
 
提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。 
 
Deliver the     latest F&B promotion information to customers in time and follow on     the reservation, payment and other related work. 
 
及时向客户发布最新的餐饮促销信息，跟进预定、收款及其他相关工作。 
 
Concern on     all the demand change trend and feedback of customer, analysis the reason     and provide according advice to LBFS Project Director of F&B Sales and     Sales Manager. 
 
随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监及销售经理汇报并提出建议与意见。 
 
Practices     excellent Telesales Handling Skills and is capable of excellent     Telesales. 
 
练习优良的电话沟通技术而且能够做到优秀的电话销售。 
 
Assist in the     compilation of telephone market surveys and competitor researches     report. 
 
帮助进行电话市场调查，编辑对竞争者进行研究的报告。 
 
Ensure to     achieve the monthly sales target. 
 
确保每月销售目标的完成。 
 
Assist in the     distributions of relevant hotel information to clients when required. 
 
对有关酒店资讯对客户传达或需要时提供帮助。 
 
Ensures the     activities / events Log book is being accurately maintained. 
 
确保特殊活动 / 事件被正确地记录，与保存。 
 
Maintains     good relationship with the other department and provides all necessary     assistance when required. 
 
保持与酒店内其他部门良好关系而且提供所有的协助。 
 
Ensure that a     professional and appropriate image is projected at all times while on     duty. 
 
在工作的时候始终确保有一个专业而适当的计划目标。 
 
Follows up     sales task whenever required or assigned by the Project Director of     F&B Sales. 
 
任何时候都需要跟进处理餐饮销售部项目总监分派下来的任务。 
What you bring
 
College     degree preferably specializing in hotel/restaurant management or     equivalent experience is required. 
 
大专以上学历，酒店/餐厅管理专业或有同等经验者优先 
 
Requires a     working knowledge of the Food & Beverage aspect of Four Seasons     services, policies or operations and general knowledge of the hotel.     Working knowledge is generally learned on-the-job.  
 
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。 
 
Requires     knowledge or the ability to operate computer equipment including word     processing and spreadsheet software.  
 
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。 
 
Requires     reading, writing and oral proficiency in the English language.  
 
要求英语的阅读、写作和口语能力。 
 
Good knowledge     of Word, Excel and PowerPoint  
 
熟知电脑操作及办公软件应用。  


What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits
package

•    Excellent Training and Development opportunities

•   Employee Discount for stays at any Four Seasons worldwide

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals
Schedule & Hours:
40

位于城市CBD核心地段的杭州中心四季酒店是国际奢华酒店管理公司——四季酒店集团携手绿城中国控股有限公司，华润置地有限公司与杭州地铁开发有限公司联合打造都市奢华酒店典范。214间摩登雅致的客房及套房，总面积达2900平方米的室内会务空间和540平方米的室外草坪，还有定位不凡的中餐厅、全日餐厅和充满时尚活力的酒吧，热忱欢迎来自全球各地的宾客以及本地风尚人士。酒店的内部设计灵感源自杭州悠久的文化历史、世界非遗——西湖和京杭大运河，还有壮丽如画的山脉。酒店公区则展现了新杭州的现代都会活力，彰显着这座“人间天堂”与时俱进的创造力和创新精神，既重塑自我又传承经典。大胆的艺术装饰，戏剧张力的配色及纹理图案，兼有光影的巧妙运用，令这家四季酒店成为一座品质非凡的旅居及生活美学空间。每间客房的设计悦目且多元，不同角落各自呈现出独特迷人的景致。就像一杯杭州的龙井茶，看似简单，却蕴含着丰富的味道和内涵，令人完全沉迷其中。矗立于交通便利的武林广场，与杭州中心大型综合体自然相融。在城市繁华的CBD中心，闹中取静地营造出一方宁静怡然，附带亲近阳光自然的宽敞室外草坪，将杭州中心四季酒店打造都市绿洲般奢华酒店的典范。