• 管理规范
• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升

  Position Responsibilities:
Provide a front line management contact for guests with escalated service requirements or items to be addressed.
Monitor the hotel front-of-house operations including hotel operations, restaurants, bars, banqueting, fitness center, children activity center, water play area, merchandise area, lake area etc.
Provide guidance for all duty cast members in case of any service shortfalls.
Ensure appropriate cast members at all service areas; liaise with concerned departments if required.
Coordinate with VIP Coordinator in order to greet all VIPs.
Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log.
Respond to all emergency situations such as medical issues, fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.
Release ‘locked’ in-room safes.
Process manual wake-up calls that have had no response.
Provide a management presence in the lobby and hotel back and front of house areas for cast members.
Ensure front office service levels are maintained using coaching and training techniques aligned with the department standards and procedures.
Ensure a smooth co-ordination between the individual sections of hotel operations.
Liaise and work closely with other LOB to resolve any operational issues.
Administrative and correspondence work including responding to guests complaints or requests within 24 hours.
Conduct floor patrols together with the Security Officer to all back-of-house areas. Any irregularities are to be reported.
Authorize appropriate rebates, paid-outs, charges to house account and house use/complimentary rooms in the absence of a more senior manager.
Handle undesirable patrons with the support of the Security Department.
Fully understand the hotel PMS, FCS, VisiOnline and other related systems.
The Duty Manager must be fully aware of all hotel emergency procedures e.g. typhoon, fire alarm, power outage etc. All incidents must be properly logged in the Duty Managers log for future reference.
Take charge during emergency situations and act as the commander of the Emergency Response Team
Perform any duties assigned by the Management deemed necessary.
 
Qualifications and Requirements:
Proven leadership experience
Proven operational experience
Demonstrated operational Guest service experience and Guest service skills
Demonstrated strong verbal and written communication skills
Demonstrated ability to deal effectively with conflict
Proven ability to function effectively in a team environment
Demonstrated passion for developing others
Proven strong partnering and networking skills
Demonstrated strong organization, multi-tasking and time management skills with attention to detail
Demonstrated problem solving and decision making skills
Demonstrated follow-through skills
Demonstrated strong inter-personal skills
Demonstrated focus on continuous improvement
Adaptable to new technology and change
Proficient in basic computer functions necessary to operate in a Windows environment
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays
Ability to converse in Mandarin & English
A * level Shanghai Health Certificate with at least 6 months of validity is required for this role

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。请注意：上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。