招聘Guest Service Manager宾客服务经理_三亚理文索菲特度假酒店招聘信息-最佳东方

•Maintains a steady flow of communication to FOM, AFOM and other section heads.
与部门经理、副经理及其它部门负责人保持经常稳定的沟通。
•Maintain well relationship with the government police, implement the police standard process.
与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。
•Conducts appraising functions, observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.
指导员工评估机制，客观观察员工表现并予以正确指导，向部门经理客观反映员工表现。
•Attend Front Office regular (departmental) meetings, conduct FO daily operation meeting.
参加前厅部例会，主持当班班组会议。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Ensure and oversee that the Guest Relations Officer and Lobby Ambassador’s shift procedures/duties are completed on time and are procedurally correct.
负责监督客户关系主任和大堂服务大使及时准确地完成本职的日常工作。
•Increase the Upselling revenue to achieve and exceeding the targets.
提高客房升销收入，完成并超越预算。
•Effectively resolve guest complaints

有效解决客人投诉。
•To strict implement the process of free upgrade, complimentary welcome amenities or breakfast and complimentary transportation, to avoid loss the revenue.
严格执行客房免费升级、免费水果/饮品及免费早餐及免费接送赠送流程，避免酒店收入的损失。
•To strict control over the process of high balance, rebate, accounts transfer or adjustment, Le Club member points, monitor the pretty cash, all above process in according with finance policy.
监督押金不足、费用减免、转账调账、会员积分流程，监管分部门备用金，符合财务制度。
•Check VIP guest ledger report and make adjustment and report for any mistake. Ensure the accurate of all VIP guest's bills and expected departure guest bills.
检查重要客人的消费余额，如果发现任何错误应及时更正并记录，确保所有贵宾帐单的准确性。

•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧
•Good language ability in both Chinese & English.
优秀的中英文沟通能力。
•Able to train and motivated staff
有培训和激励员工的能力
•Independent,committed and well-organized.
独立性强、忠诚可靠并具良好的组织能力。
•Abilityto work under pressure.
能够在强大的压力下工作。
•Befamiliar with the Front Desk System, Opera System.
熟悉前台操作系统，Opera系统。

三亚理文索菲特度假酒店简介酒店位于三亚海棠湾国家海岸，完美融汇法式优雅和三亚海岛风情，带宾客领略法国里维埃拉式的迷人假期。酒店共有477间舒适客房、191,000㎡热带园林景观、2,300㎡主泳池，以及4个主题餐厅和3个特色酒吧。完善的会议场地包含1,100㎡无柱式宴会厅和10个多功能会议室，灵感会议团队为宾客专属订制精彩难忘的会议和宴会活动。或是静心享受娇韵诗水疗护理，或是搭乘直升飞机云端观光，酒店超3,000㎡的娱乐场所拥有种类丰富的康乐活动，畅游户外泳池、制作乐·饼房法式甜品、打卡儿童水上乐园等等，为宾客提供难忘的度假回忆。SOFITEL SANYALEEMAN RESORT BRIEFINGLocated on the National Coast HaitangBay, the hotel is the perfect blend of French elegance and Sanya island style. The hotel has 477 guest rooms, 191,000 square meters of tropical garden landscape, 2,300 square meters of main swimming pool, 4 themed restaurants and 3 specialty bars. The meeting space includes a 1,100-square-meter pillar-less ballroom and 10 multi-functional meeting rooms, where the Inspired Meetings team can tailor unforgettable meetings and banquets for guests. Whether you're pampering yourself in a Clarins spa treatment or taking a helicopter ride on the clouds, the hotel's more than 3,000-square meter entertainment venue offers a wide range of recreational activities, including outdoor swimming pools, DIY French desserts, kids Water Park and more, to bring you an unforgettable vacation.索菲特把每位雇员当做及称作“心艺家”，我们致力为大使们提供优越与舒适的工作环境与生活环境。配备独立客厅、空调、免费Wifi及卫生间的公寓套房，同时公寓小区内提供图书室、健身房、瑜伽室、活动室、篮球场、小型电影院、员工餐厅，给生活起居带来更多便利。一系列阶梯式培训项目，由索菲特培训护照全程陪伴您，为您的职业发展目标铺路搭桥。