Feel Welcome Feel Valued
•Supervises the Club Millesime Agent to ensure maximum guest satisfaction.
•Keeps Club Millesime areas neat at all times.
•Maintains all equipment in good working order and trains new employees on equipment utilization.
•Is thoroughly familiar with all Emergency Procedures as specified by hotel. To ensure correct check-in, check-out the handle other process as well as during Opera and POS shut down.
•Check PSB form and ensure the timely input and transmission to PSB. Make sure the appropriate record fit for standard.
•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
•Provides courteous and efficient service and if possible complies with every guest request.
•To implement the VIP treatment process. Ensures that all room/suites assigned for VIPs are in order. Ensuring that all repeated guests and VIP feel comfortable and welcome at the hotel.
•Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
•Ensures that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards.
•Checks through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the Club Millesime Agent. Does follow up on guest’s billing instructions. This will alleviate guest concerns during the check in and check out procedure.
•Checks rooms discrepancies reports and take needed actions
•Maintain current Hotel information to be able to provide information to guests. Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections. Being constantly aware of all rates and rate structures in place within the Hotel and to whom they are applicable.
•Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
•Be expert with benefits for the Club Millesime’s guests, to provide the service to the guest accordingly.
•To check the food and beverage quality, communicate with F&B side, to refresh the food and ensure the quality for Club Millesime.
•To ensure provide consistent excellent all day service and evening cocktail dinner service.
•Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
•To change the room or exchange the foreign currency according to the police & process for the guest.
•Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
•Handles mails, messages, parcels.
•Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
•Handles problems and seeks assistance of Club Millesime Manager/GSM if necessary.
•To check the food and beverage quality, collect guest comments to the Club Millesime Manager.