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三亚理文索菲特度假酒店| 招聘职位

    职位:Club Millesime Supervisor/Captain行政楼层主管/领班(已停止招聘)

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:1人
  • 学  历:中专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:23-35
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3.5千-4.2千
  • 职位有效期:2020-03-04至2020-04-03

岗位职责/职位描述

•To responsible and accountable for maintaining the highest service standard of Club Millesime, to engendering team spirit and motivation in all staff.
对行政楼层接待的对客服务负责,达到品牌标准;

•Supervises the Club Millesime Agent to ensure maximum guest satisfaction.
管理和督导行政楼层的工作以确保客人得到最满意的服务。
•Keeps Club Millesime areas neat at all times.
随时保持行政楼层区域的整洁。
•Maintains all equipment in good working order and trains new employees on equipment utilization.
所有设备必须保持在良好的工作状态下,并教给员工如何正确使用。

•Is thoroughly familiar with all Emergency Procedures as specified by hotel. To ensure correct check-in, check-out the handle other process as well as during Opera and POS shut down.
十分熟悉酒店所有的应急工作程序。确保在Opera及前台收银系统终止运作期间能够正确操作客人入住、退房及其它流程。
•Check PSB form and ensure the timely input and transmission to PSB. Make sure the appropriate record fit for standard.
检查公安局外宾及内宾登记入住报告, 确保及时准确的输入和传送并做好相关记录.

•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好的态度问候客人,为客人提供帮助,尽量称呼客人的姓名。
•Provides courteous and efficient service and if possible complies with every guest request.
尽量对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。
•To implement the VIP treatment process. Ensures that all room/suites assigned for VIPs are in order. Ensuring that all repeated guests and VIP feel comfortable and welcome at the hotel.
认真执行贵宾接待流程。检查并确保为重要客人所预分的房间已经就绪。让客人受到热情的欢迎并感觉舒适。
•Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时,应向客人介绍酒店各项设施及特殊服务,并落实客人入住手续。

•Ensures that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards.
通过预抵客人报表检查所有预先打印出的登记单,以确保所有的预订房间都已经事先做了登记。

•Checks through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the Club Millesime Agent. Does follow up on guest’s billing instructions. This will alleviate guest concerns during the check in and check out procedure.
检查当日实际抵达的客人表,以确保行政楼层员工已经将所有的相关资料输入了电脑。落实客人的帐务,为重要客人及团队提前准备账单。
•Checks rooms discrepancies reports and take needed actions
核实房态差异报表,及时采取措施。

•Maintain current Hotel information to be able to provide information to guests. Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections. Being constantly aware of all rates and rate structures in place within the Hotel and to whom they are applicable.
了解当前酒店的信息以便客人的查询。包括房间类型、房价、相关特色、设施、餐饮部的促销和前厅部的各个部门有一个全面的了解。尤其要清楚酒店的所有房价和房价构成,并且给予客人的房价是合适的。
•Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
必须能够向客人提供酒店各种附属功能,旅游、票务,航班、公交、客船、火车时刻表及概述,所在城市特别事件及酒店组织的特殊活动。必须随时给予客人足够重视。

•Be expert with benefits for the Club Millesime’s guests, to provide the service to the guest accordingly.
熟悉行政楼层的客人福利,为入住行政楼层的客人提供相应的待遇。
•To check the food and beverage quality, communicate with F&B side, to refresh the food and ensure the quality for Club Millesime.
每日检查行政酒廊菜品及饮品,与餐饮部保持良好沟通,经常更新菜品,保证出品质量。
•To ensure provide consistent excellent all day service and evening cocktail dinner service.
保证行政酒廊全日服务及鸡尾酒晚餐服务到位,提供一贯如一的优质服务。
•Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。
•To change the room or exchange the foreign currency according to the police & process for the guest.
根据客人需求,按照规定为其兑换外币。
•Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
根据客人要求,受理唤醒电话,正确归档话单,然后将其交于服务中心处理。
•Handles mails, messages, parcels.
处理信件、留言信息及包裹事宜。

•Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
客人所提出的客房任何维修服务时,应立即与管家部和工程部联系合作。
•Handles problems and seeks assistance of Club Millesime Manager/GSM if necessary.
帮助员工处理问题,如需要可向行政楼层经理或宾客服务经理寻求帮助。
•To check the food and beverage quality, collect guest comments to the Club Millesime Manager.
每日检查菜品及饮品,保证出品质量。收集客人对于行政酒廊菜品质量的意见及建议,呈报行政酒廊经理。