•Attend Front Office regular (departmental) meetings. Conduct section regular operational meetings to share the related hotel or department news and information with staff.
参加前厅部例会,主持分部门会议,在会议会上分享有关的部门及酒店动态,部署工作任务。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Organize or support hotel or department programs and activities.
组织安排部门活动,支持酒店各类项目及活动。
•To strict control over the process of high balance, rebate, accounts transfer or adjustment, Le Club member points, monitor the pretty cash in the Club Millesime, all above process in according with finance policy.
监督行政楼层押金不足、费用减免、转账调账、会员积分流程,监管分部门备用金,符合财务制度。
•To monitor Club Millesime personnel and training to ensure guests receive prompt and courteous services.
有效管理行政楼层人事及培训以确保客人得到最快捷、满意的服务。
•Supervises all the jobs in Club Millesime to ensure maximum guest satisfaction.
管理和督导本部门的工作以确保客人得到最满意的服务。
•Works closely with the FD Manager, Reservation Manager, Floor Manager, GSM and Chief Concierge to ensure the Club Millesime guest have a smooth check in and check out.
同前台经理、预订部经理、楼层经理、宾客服务经理、礼宾司密切合作以确保行政楼层客人入住及退房手续办理顺畅。
•Be expert with benefits for the Club Millesime’s guests, to provide the service to the guest accordingly.
熟悉行政楼层的客人福利,为入住行政楼层的客人提供相应的待遇。
•To check the food and beverage quality, communicate with F&B side, to refresh the food and ensure the quality for Club Millesime.
每日检查行政酒廊菜品及饮品,与餐饮部保持良好沟通,经常更新菜品,保证出品质量。
•Follow up tasks assign by manager.
完成上级安排的其他任务
•Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧。
•Possess leadership quality and supervisory skills, independent, committed and strong execution.
具备领导才能,独立性强、忠诚可靠并具良好的执行能力。
•Be good at training and develop the team members.
具备良好的培训及培养下属的能力。
•Be familiar with FO and F&B service process and standard.
熟悉前厅和餐饮服务标准及流程。
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三亚理文索菲特度假酒店简介酒店位于三亚海棠湾国家海岸,完美融汇法式优雅和三亚海岛风情,带宾客领略法国里维埃拉式的迷人假期。酒店共有477间舒适客房、191,000㎡热带园林景观、2,300㎡主泳池,以及4个主题餐厅和3个特色酒吧。完善的会议场地包含1,100㎡无柱式宴会厅和10个多功能会议室,灵感会议团队为宾客专属订制精彩难忘的会议和宴会活动。或是静心享受娇韵诗水疗护理,或是搭乘直升飞机云端观光,酒店超3,000㎡的娱乐场所拥有种类丰富的康乐活动,畅游户外泳池、制作乐·饼房法式甜品、打卡儿童水上乐园等等,为宾客提供难忘的度假回忆。SOFITEL SANYALEEMAN RESORT BRIEFINGLocated on the National Coast HaitangBay, the hotel is the perfect blend of French elegance and Sanya island style. The hotel has 477 guest rooms, 191,000 square meters of tropical garden landscape, 2,300 square meters of main swimming pool, 4 themed restaurants and 3 specialty bars. The meeting space includes a 1,100-square-meter pillar-less ballroom and 10 multi-functional meeting rooms, where the Inspired Meetings team can tailor unforgettable meetings and banquets for guests. Whether you're pampering yourself in a Clarins spa treatment or taking a helicopter ride on the clouds, the hotel's more than 3,000-square meter entertainment venue offers a wide range of recreational activities, including outdoor swimming pools, DIY French desserts, kids Water Park and more, to bring you an unforgettable vacation.索菲特把每位雇员当做及称作“心艺家”,我们致力为大使们提供优越与舒适的工作环境与生活环境。配备独立客厅、空调、免费Wifi及卫生间的公寓套房,同时公寓小区内提供图书室、健身房、瑜伽室、活动室、篮球场、小型电影院、员工餐厅,给生活起居带来更多便利。一系列阶梯式培训项目,由索菲特培训护照全程陪伴您,为您的职业发展目标铺路搭桥。