招聘Guest Relations Manager 宾客关系经理_三亚理文索菲特度假酒店招聘信息-最佳东方

Guest Relations Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.
客户关系经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
Ensure at all times maximum guest satisfaction through personal recognition to all guests along with VIPs, and repeat guests, and prompt cordial attention from arrival through departure
确保最大限度上满足客人的需求，会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。
Ensure and oversee that the Guest Relations Officer and Lobby Ambassador’s shift procedures/duties are completed on time and are procedurally correct.
客户关系经理要负责监督客户关系主任和大堂使者及时准确地完成本职的日常工作。
Provides courteous and efficient service and if possible complies with every guest request.
如果有可能对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。
Shows guests up to their rooms and explain the facilities the hotel provides.
引领客人到房间并向客人介绍酒店的设施。
Promotes the hotel outlets and offers to make reservations for them.
推销酒店的餐厅并为他们提供预订服务。
Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。
Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival.
检查并确保为重要客人所预分的房间已经就绪，所有客房所需相关用具已于客人抵达前布置完毕。
Update guest information, preferences and comments from Comments Card, MEDALLIA into guest history profile in a timely manner and share it to the teams during the meeting.
及时在客史资料中更新客人信息，喜好，意见反馈及特别注意事宜，并在会议中与大家分享。
Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时，应向客人介绍酒店各项设施及特殊服务，并落实客人入住手续。
Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
能够向客人提供酒店各种附属功能，旅游、票务，航班、公交、客船、火车时刻表及概述，所在城市特别事件及酒店组织的特殊活动。随时给予客人足够重视。
Assumes other duties as delegated from time to time.
随时承担被委派的其他工作。
To acquire through training provided a comprehensive knowledge of hotel’s Property Management System (OPERA), Telephone System.
通过培训，要掌握酒店电脑系统(OPERA)、总机系统。
Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
观察客人的日常行为和活动，消除客人的不满并且同客人以及酒店的客户建立起友好的关系。

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