招聘Guest Relations Officer 宾客关系主任_三亚理文索菲特度假酒店招聘信息-最佳东方

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with A|CLUB members, VIPs, and repeat guests, and prompt cordial attention from arrival through departure

确保最大限度上满足客人的需求，A|CLUB会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。

Meets and escorts arriving VIPs and bids farewell upon their departure.

迎接并陪同抵达的重要客人办理入住，在客人离店时应向客人道别。

Shows guests up to their rooms and explain the facilities the hotel provides.

引领客人到房间并向客人介绍酒店的设施。

Offer to do their flight reconfirmation, changes or new bookings.

为客人提供机票再确认，更改或预订机票的服务。

Promotes the hotel outlets and offers to make reservations for them.

推销酒店的餐厅并为他们提供预订服务。

Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。

Provides guest service and comply if possible with every guest’s requests.

如果有可能对每一位客人提出的每一个要求提供服务和帮助。

Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival.

检查并确保为重要客人所预分的房间已经就绪，所有客房所需相关用具已于客人抵达前布置完毕。

Provides information on the city to the guests.

向客人提供本市的有关资料。

Reports immediately any guest complaints to the Duty Manager

及时向值班经理报告客人的投诉。

三亚理文索菲特度假酒店简介三亚理文索菲特度假酒店位于三亚海棠湾国家海岸，完美融汇法式优雅和三亚海岛风情，带您领略法国里维埃拉式的迷人假期。酒店共有477间舒适客房和空中套房，3个主题餐厅和3个特色酒吧，完善的会议设施包含1间1100平米大宴会厅和9间会议室，灵感会议团队将为您私人订制难忘的回忆。静心享受欧舒丹水疗护理，或是搭乘直升飞机云端观光，酒店丰富的康乐活动还有泳池畅游、马术体验、室内卡丁车、儿童乐园和儿童泳池、网球场、麻将房以及KTV包厢等，让您的假期乐享不停。SOFITEL SANYALEEMAN RESORT BRIEFINGReminiscent of South France’s Riviera,Sofitel SanyaLeeman Resort welcomes you in the best location of Haitang Bay, ashore labelednational coast of Sanya. The resort boasts 477 stylish Rooms and Suites,discover the pure “Plaisir” of an authentic gastronomy in one ofhotel’s 3 Restaurants and Bars and enjoy a memorable meeting experience in ourBallroom orin one of 9 meeting rooms which are tailor-made by our professional Inspired Meetings team. Indulge yourself into a spa treatment with L’Occitane,enjoy Haitang Bay scenery fromour helicopter, or explore the fun-filled activities including themed outdoor swimming pools, horse riding, go-karting, kid’sclub with kid’s pool, tennis court, mahjong rooms as well as KTV private rooms.索菲特把每位雇员当做及称作“大使”，我们致力为大使们提供优越与舒适的工作环境与生活环境。配备独立客厅、空调、电视及卫生间的公寓套房，同时公寓小区内提供图书室、健身房、篮球场、小型电影院、员工餐厅，给生活起居带来更多便利。一系列阶梯式培训项目，由索菲特培训护照全程陪伴您，为您的职业发展目标铺路搭桥。