Feel Welcome Feel Valued
Controls and directs the entire section within the framework as defined in the organization chart. To ensure all employees and sub-ordinates adhere to the Hotel rules and regulations. To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Monitors, that the Concierge staff is engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.