• 五险一金
• 商业医疗保险
• 带薪病假
• 额外福利假期
• 节日礼物
• 提供免费咖啡
• 周五休闲酒会
• 工作周年福利
• 岗位晋升
• 国际化氛围

概述：
Overview:

确保前厅部和客房部的高质量运作，确保酒店产品符合标准并根据酒店的目标向客人提供优质的服务。执行员工遴选、培训、咨询以及评估等人事功能。坚持标准并尽可能提高顾客满意度。
Manage the operations of the Front Office & the Rooms Department by ensuring product quality standards are met and that optimum service is provided to all retreat guests according to the retreat’s operational standard. Ensure staff selection, training, counseling, and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

主要工作职责:
Core Responsibilities:

·          实现部门的财务目标，监督并控制部门的人力成本及其它分部的费用包括制服、布草、客用品、清洁剂及服务合同。建立并保持准确的库存记录，定期参与布草、制服、客用品的盘点，针对盘点结果提出相关建议，确保所有设施设备正确维护。准备年度人力及运营支出费用，提出列入年度预算计划的项目。
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.

·          解决客人的投诉，以高度的热情和专业的态度与客人沟通，尽可能满足客人的需求，及时并准确地回复客人。
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner.

·          建立详细的清洁及维护保养计划，以确保所有家具、设施设备状态和使用寿命。设定并保持卫生清洁标准，安排员工完成相应地计划卫生，监督员工的完成情况，以确保卫生达到标准并满足客人的需求。
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily.

·          根据需要定期检查和更新部门的标准操作流程、岗位职责、客用品以设施设备以及员工工作量的标准。
Ability to assist in periodically reviewing, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.

·          监督员工的行为准则，着装，卫生，制服，员工的外表和姿势。
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

·          管理部门的员工，包括面试、培训和员工的职业发展。根据需要对员工进行评估和约束，确保部门所有问题能及时的沟通解决以及跟进客人的特殊需求。
Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.

·          为员工准备有效的工作日程安排，安排假期和休假，特别是早退或晚到。
Prepares efficient work schedule for the staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

·          定期组织并参与员工会议。根据部门需求更新培训材料，鼓励员工参加在线培训。
Organize and participate in meetings with all staff on a regular basis. Update all training material as needed as well as encourage staff attends the On-Line Training Program.


·          负责各部门的配合处理紧急情况，如消防、电力、火灾等。
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, etc

·          完成管理层交待的其它任务和项目。
Ability to perform other tasks or projects as assigned by hotel management.

工作技能技巧要求:
Core Competencies & Technical Knowledge/skills:

·          大专或其他与之相当的文凭
College education or equivalent.

·          至少3年的相关职位管理服务经验
At least more than 3 years in managerial position 

·          解决问题、推理、激励、组织和培训的能力
Problem solving, reasoning, motivating, organizational and training abilities

·          在管理团队在有很强的领导能力
Strong Leadership skills in managing teams

·          处理复杂人际关系的能力
Ability to manage complex relationships

·          在日常工作中乐于接受新观点和做出必要的改变
Be open to new ideas and make changes in the job and routine as required

·          能够运用中文和英文进行良好的沟通。
Good communication skills both in both English and Mandarin.

关于裸心集团 裸心集团成立于2007年，致力于为人们打造返璞归真、充满愉悦体验的度假村及生活方式品牌。裸心集团创始人是来自南非的连续创业者高天成（Grant Horsfield）。裸心大本营（总部）位于中国上海，集团创立的知名业务与品牌包含裸心度假村（裸心谷和裸心堡），联合办公空间裸心社以及由裸心集团孵化的共享课程平台BULA。 裸心集团把度假村业务作为起点，在浙江省莫干山先后建造了精品民宿裸心乡（2007年开业），和中国首家荣获LEED国际绿色建筑铂金级认证的度假村裸心谷（2012年开业）。裸心度假村以独树一帜的风格和极致用心的品质享誉国内外，不仅获得各类业内外奖项无数，也成为中国旅游版图上的必游之地。2016年位于泰国普吉岛的裸心帆（Arabella号）成为裸心度假村开发的水上度假体验品牌。2017年5月，裸心堡隆重揭幕，它不仅成为莫干山高端度假村的新标杆，也标志着裸心集团度假村板块迎来新一轮发展，多个国内新项目也蓄势待发，其中包括裸心泊（苏州太湖）、裸心岭（南京溧水）和裸心园（郑州伏羲山）。此外，裸心集团计划在未来五年内将在中国和亚洲拓展度假村项目达25个。 凭借在度假村领域的发展，裸心集团在打造高品质体验、系统性运营管理以及提升品牌价值等方面积累了丰富经验，这也为其不断开拓更多新业务提供可能。2015年，裸心集团敏锐地迎合共享经济爆发式增长的趋势，进军联合办公业务，创立裸心社。裸心社以设计、科技、社区建设、服务体验这四大专长和优势迅速赢得会员的青睐，并快速扩张成为行业翘楚。在创立的两年中，裸心社成功完成两轮融资并在全球范围设立50个点，足迹遍布中国、越南、英国以及澳大利亚。2018年4月12日，裸心集团宣布旗下裸心社联手WeWork中国启动合并计划，强强联手，将持续拓展更具发展空间的联合办公新模式。 从别致的度假村到激发灵感的工作场所和最新孵化的共享生活方式平台，裸心集团希望通过一致的生活方式理念勾勒出人们旅行、工作、和生活的可能性，用“快活裸心”的态度持续探索和思考人与人、人与环境、人与自身的联系。 更多信息，请访问 www.livenaked.com       About naked Group naked Group, founded in 2007 by Grant Horsfield, a serial entrepreneur from South Africa, is committed to connecting people to live light, healthy and naked through its resorts and lifestyle brands. Base-camped (headquartered) in Shanghai, China, naked Group has created well-known businesses and brands including naked Retreats (naked Stables and naked Castle), naked Hub and a recently incubated space-sharing education platform, BULA. naked Group is deeply rooted in hospitality and the resort business. Starting with naked Home, a boutique resort built in 2007; and then an internationally renowned resort, naked Stables, was opened in the Moganshan Mountain area in 2012. naked Stables is the first resort in China to receive the highly coveted LEED platinum sustainability certification. The defining characteristics of naked Resorts are unique design and high quality service. naked Resorts has received many prestigious awards and become a must-visit destination in China for travelers. In 2016, naked Sail - a luxury catamaran named Arabella - became a new brand and experience based out of Phuket, Thailand. In 2017, naked Castle was opened. It has become a new benchmark for premium resorts in Moganshan. Its opening also symbolized naked Retreats’ next rounds of expansion. There are several more resorts in the pipeline, such as naked Water (Taihu Lake, Suzhou), naked Hill (Wuxiang Mountain, Nanjing) and naked Valley(Fuxi Mountain, Zhengzhou). In addition, naked Group plans to expand naked resorts to 25 in China and Asia within 5 years. With over ten years of hospitality experience, naked Group is renowned for curating high quality experiences, operation management, and branding. This has opened the door for naked to expand into other businesses to promote its lifestyle and brand values. In 2015, taking advantage of the opportunities within the sharing economy, naked Group entered the co-working market and opened the first naked Hub in Shanghai. naked Hub is known for its design, technology, community and hospitality and quickly became a leader in the industry. Within 2 years, naked Hub successfully completed 2 rounds of funding and expanded its locations up to 50 in China, Vietnam, UK and Australia.  In April 2018, naked Group announced that naked Hub and WeWork would join forces to support future co-working businesses in China and throughout Asia. From unique resorts, creative workspaces to more innovative lifestyle and experiences, naked Group is rethinking how we connect with people, places, nature and ourselves. naked Group is redefining and transforming the industries of travel, work and lifestyle. naked’s mission is to get everyone to “Live naked”. For more Information about naked Group, please go visit our website:www.livenaked.com