招聘预定文员_厦门朗豪酒店招聘信息-最佳东方

Job Summary – (Role Summary)

工作概述﹣(职位概述)

· To provide friendly, personalized service while promoting, booking and confirming reservations for room, transportation, spa and restaurants for all segments. To promote return business by expressing the company’s philosophy of hospitality in all customer interactions. Demonstrate a complete working knowledge of all room types, room amenities and general knowledge of Property, ensuring considerable cross-sales potential between outlets, including all Food and Beverage outlets and Spa.

· 对所有范畴的顾客于推广及确认预订客房、水疗中心、餐厅及交通工具之预订时提供亲切及个人化的服务。与顾客的相处中诠释我们的好客之道从而达到令顾客重访的目的。展示对酒店内房型及种类的了解，确保所有餐厅及水疗的潜在性横向销售。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Check availability and book room, transportation and restaurant reservations using multiple computer programs.

· 使用不同计算机系统进行房态查询，预订房间、交通工具及餐厅

· Provide the highest level of customer service while exercises proper phone etiquette and professionalism for internal and external guests.

· 以专业的电话礼仪向顾客及内部员工提供高质素的服务

· Answer incoming calls in a timely manner.

· 以合适的态度及时接听来电

· Make sure that all guest reservations are handled professionally and accurately.

· 确保专业及精确地处理所有预订

· Assist with rate changes, block arrangements, open and close any hotel related channels, all room relate promotions to control hotel inventory in order to maximize revenue with the approval of management.

· 在管理层的同意下，协助处理价格更改、资源调配、灵活开放酒店的相关销售渠道、及协助所有相关客房的推广活动。有效地控制酒店客房资源，以提高公司利润

· Seize every opportunity to enthusiastically cross-sell rooms, restaurants, spa and other services.

· 利用每一个机会，尽可能地对客房、餐厅、水疗及其他服务进行横向销售

· Maintain some simple daily, monthly and yearly reports for management.

· 维持一些常用的日报表、月报表及年报表并交予管理层之用

· Maintain high service standard by achieving and maintaining Mobil score of 93% or above

· 维持高水平的服务，以达到及维持93%或以上之Mobil评分指标

· Ensure all information relating to company, guests, data and reports are true and accurate in all systems and channels.

· 确保所有关于公司及客户的数据及报告均为事实，并准确记录于所有系统及程序中

· Ensure compliance of company and department internal policies, government regulations and/or any applicable policy and procedure.

· 确保所有关于公司及客户的数据及报告均为事实，并准确记录于所有系统及程序中

· Ensure compliance of company and department internal policies, government regulations and/or any applicable policy and procedure.

· 确保所有行为均合乎公司及部门的政策，并遵守政府条例和/或其他适用的政策及程序

· Assist with administrative duties not limited to answer any hotel related questions for internal and external customers, verifying information for all relevant parties, and telemarketing.

· 协助处理行政事务，包括但不限于向相应单位提供相关的信息，回答顾客及内部员工所有关于酒店的提问，为所有相应单位核对数据，以及电话销售

· Cross train in other relevant departments to improve overall skill sets.

· 接受其他相关部门的交叉培训以提高整体能力

· Performs other job related duties assigned.

· 完成被指派的其他与职务相关之工作

2. REQUIRED QUALIFICATIONS

资格

Required Skills –

技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Problem solving, reasoning, motivating, organizational and training abilities.

具有解决问题，推理，号召，组织和培训能力

· Proficient in the use of Microsoft Office

精通微软办公软件

· Good writing skills

良好的写作技能

Qualifications –

学历

Experience –

经验

· One year of relevant experience.

· 1年相关工作经验。

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