招聘Asst. Front Office Manager 前厅部副经理_浙江诸暨希尔顿酒店招聘信息-最佳东方

Lead and motivate team employees through training.
Examined training needs of team members and proactively trained employees to maintain consistent levels and participation in training.
Control departmental employee turnover.
Plans and trains high potential members for the department and promotes them to improve their work.
Committed to the hotel, advises on hotel development, is innovative and provides quality service to customers.
Responsible for hiring and firing employees, making certain that the right people are available for all positions. Ensure consistent level of department members.
Obtain and analyse results of guest satisfaction surveys and mystery guest surveys, share with the team and follow up on areas for improvement.
Verify complete bookings and details of guests and ensure that payment methods are secure and valid.
Take the necessary action to deal with customer dissatisfaction in a timely and effective manner, informing the Guest Relations Manager to return to the guest when appropriate to ensure that the guest is satisfied with the resolution.
Maintain customer files and information to ensure effective bookings.

通过训练领导和激发团队员工。

考察团队成员的训练需求，积极地培训员工，让员工保持水平一致，参加培训。
控制部门员工的流失率。
为部门计划和培训高潜能成员，促进他们提高工作水平。
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
对雇用和解雇员工负责，确定所有的位置都有合适的人选。确保部门成员的水平一致。
获得并分析客人满意度调查和神秘客人调查的结果，与团队分享并跟办需要提高的地方。
核对宾客完整的预定及详细信息，确保付款方式安全有效。
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理回访客人，确保客人对解决方法满意。
维护顾客档案和信息，确保有效的预定。

Hilton Zhuji, located in the downtown of Zhujin, next to Zhuji Administration Center, has a splendid view of Puyang River, Taozhu Mountain. With convenient transportation, it takes 5-minute drive to Hometown of Xishi Scenic Spot and 16 minute drive to Zhuji Railway Station. Surrounded by a shopping complex and a commercial street in ancient style, it is easy for you to explore the city and cuisines. Hilton Zhuji offers 363 spacious guest rooms with amazing view and fully-equipped facilities. There are more than 3000 square meters meeting and banguet space, including a roof garden for parties and banquets. A wide variety of sky-top restaurants and lounges, fitness center and indoor swimming pool are provided to make your stay convenient and comfortable.诸暨希尔顿酒店地处城区繁华地段，毗邻诸暨行政中心，俯瞰雄伟的浦阳江和葱郁的陶朱山，是城市的标志性建筑。距美丽的西施故里景区仅5分钟车程，距诸暨火车站16分钟车程。酒店周边配套娱乐及餐饮为一体的大型购物中心和仿古商业街，提供便捷的环境。酒店拥有363间宽敞的高空观景客房和套房，设计灵动，配套齐全，豪华的甜梦之床体验，让您享有安心的睡眠。3000平方米灵活的会议和宴会场地，精心打造的户外露台可供就餐和特色宴会使用。酒店设有创新时尚的全日餐厅，典雅的云端中餐厅，大堂吧，室内健身中心和豪华游泳池等娱乐设施。酒店高雅现代化的设施和卓越的服务理念，极富地方特色的艺术装饰，适合商务旅行者、家庭客户、度假及会议、婚宴、宴请、朋友聚会和打卡，满足您的品味和需求。