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  • JW万豪-我心所属之地

株洲美的万豪酒店

职位:客房服务员
  • 职位性质:全职
  • 工作地区:湖南省株洲市
  • 招聘人数:2人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:18-50
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2.3千-5千
  • 职位有效期::2020-09-17至2020-11-16
职位描述

Under the guidance and supervision of the Floor SUPERVISOR within thelimits established Beijing Marriott Hotel Northeast Hotel, HousekeepingDepartment policies and procedures; maintain the cleanliness, orderliness andsanitary condition of assigned Floor rooms and its surrounding Public Areas,including service areas, linen pantry and supply storeroom, lift lobbies andbackstairs.

在楼层领班的指导下共同建立酒店、客房部的政策和流程,维持清洁保养、井然有序的状态,包括公共区域,服务区域,工作间和储藏室,电梯间和后通道。

    1. Collect and sign for section card key and getreports from the Floor Team Leader, ensure complete information is on handbefore starting the day’s job including special information such as allocatedVIP and group rooms.

      领取钥匙后签字并且在开始上班之前拿到所需要的信息,比如当天的要到达的贵宾及团队。

    2. Clean and provide services to all assignedrooms including the refrigerator:

      清洁并提供所有楼层服务以及补充冰箱

  • Ensure properprocedures in cleaning/ servicing/ turning down beds are strictly followed

    确保一切清洁、服务、开夜床的程序严格遵守。

  • Observe proper bedmaking as instructed according to approved procedures

    检查床是否按照正确的程序以及交道的方法来做。

  • Observe properprocedure in cleaning bathroom/ toilet with the use of the right chemicals.

    检查是否用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁。

  • Replenish all guestamenities and stationeries consumed by guest according to standard set up.

    补充所有客用备品以及贝客人消耗的文具用品,按照标准放在规定的位置。

  • Dust all furniture,fixtures and fittings to ensure they are free from dust.

    清洁家具灰尘,确保所有固定地方及死角没有灰尘。

  • Vacuuming dailycarpets and upholstery properly. Spot shampoo carpet and upholstery, tomaintain its clean appearance.

    每天吸尘以及正确使用家居装饰,保持地毯和加剧的清洁。

  • Refrigerator glassesshould be clean, spotless and free from dust.

    冰箱里的玻璃杯必须保持清洁,无污点并远离灰尘。

    Hang properly, inside the wardrobe, andguests clothing found in the room为客人挂好衣物

  • Carry out springcleaning program assigned by the Floor Team Leader, especially during lowseason.

  • 落实领班分配的额外需要清洁的房间尤其在淡季

  • Clean widowsaccording to procedure.根据制度清洁窗玻璃

  • Shampoo carpet, asinstructed.根据指令清洗地毯

  • Polish marbleflooring according to schedule. Vacuum, brush and sop shampoo corridor carpets,wipe and Polish Corridor wood works, polish metal fixtures in the corridors.

    大理石地面抛光吸尘,清洗走廊地毯,走廊木制品和金属物品的表面擦灰

  • Maintain cleanlinessof lift lobbies (guest elevator landing area), and standing ash ums frequentlyduring tour of duty.

    维持客人电梯口的清洁在路时清洁立式烟缸。

  • Bring down rubbishand empty bottles to waste disposal area.

    清空瓶子并将垃圾扔到指定区域

    1. Remove room service trays and trolley fromrooms. All rooms trolleys and trays left in the rooms or corridor are to beremoved to the service pantry IMMEDIATELY, for collection by room servicestaff. Instruct Housekeeping Order Taker to inform Room Service for collectionas soon as noticed.

      移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知服务员立即收走

    2. Forward all lost and found items to the FloorTeam Leader. All items found in the rooms must be reported IMMEDIATELY to theOrder Taker:将客房内客人遗留物品告知领班,并且立即报告给文员

  • Report to the FloorTeam Leader and Housekeeping Order Taker immediately for valuable items found.

    立即报告领班和文员客人遗留有价值的东西

  • Fill in allinformation in the Lost and Found report.

    将客人遗留物品的信息写清楚

      1. Service toilet to bekept clean, sanitary and free from foul/ bad odor at all times.

  •    保持工作间内厕所干净卫生无异味

    1. Prepare report/hand-over and submit together with key to the Floor Team Leader before going off duty.

      下班前交钥匙和报表给领班

    2. Room attendant will dothe following public area cleaning on the floors:

          清洁走廊的程序

  • Vacuum corridor carpet 走廊吸尘

  • Dust and wipe ovaltable and art work.家具和木制品擦灰

  • Dust and wipe consultable, two table lamp shades, and remove and dust smudges on the mirror.

    桌子擦灰,灯罩擦灰,镜子无手印

  • Dusting of all pictureframe/ art works on the wall.

    画框和工艺品擦灰

    Be aware of Floor emergency, safety and pestcontrol procedures. Maintain personalgrooming as per Hotel and Floorstandard to project and efficient, professional, neat and tidy appearance to guest and set an example to colleagues.

     被告知楼层紧急事件,安全,和杀虫程序。保证个人仪容仪表整洁专业。


本岗位仅限万豪集团内部调动