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厦门海沧正元希尔顿逸林酒店LOGO

厦门海沧正元希尔顿逸林酒店

    职位:行政楼层主管 Executive Floor Supervisor

  • 职位性质:全职
  • 工作地区:福建省厦门市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:4.2千-4.8千
  • 职位有效期:2020-09-29至2020-12-28

岗位职责/职位描述

1.Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.

培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。

2.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。

3.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.

简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。       

4.expected and immediately “at-home” when they arrive.

为顾客提供热情周到的服务,有宾至如归感。

5.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.

依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。

6.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.

将客人送至客房,介绍客房布局,确保行李及时送达。

7.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。

8.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

维护顾客档案和信息,确保预订的有效性和准确性。